Informatics Analyst, Ambulatory

Ardent Health Services (AHS) is a national health care services company headquartered in Nashville, TN. Through its subsidiaries, Ardent owns and operates nearly 200 sites of care. Our subsidiaries own and operate hospitals and multispecialty physician practices in six states. Ardent includes 30 hospitals, 4,423 patient beds, 23,000 employees, and 1,700 employed physicians. Within the industry, we are noted for recognizing that every hospital is as unique as the community it serves. This in-depth understanding of how health care works at the local level is one of our great strengths.

POSITION SUMMARY:

The Ambulatory Informatics Analyst plays a crucial role in the success of outpatient clinics by actively engaging in the planning, development, implementation, education, and training of clinical and operational documentation. They enhance operational excellence by streamlining workflows and integrating evidence-based practices to improve patient outcomes and meet organizational needs. In system design and support, they standardize applications, resolve deficiencies, and collaborate effectively with IT, Clinical Operations, and market leaders. The analyst excels in issue resolution and maintains open communication throughout the process. They are also involved in the evaluation and maintenance of clinical systems, providing consistent support in outpatient clinics to aid in clinical transformation and maximize the use of information technology. In project management, they prioritize requests, help develop electronic healthcare record platforms, and offer technical training and support to end users. Additionally, they keep management informed about staff skills, resolve technical issues, and stay current with industry practices. Other responsibilities include providing call support, conducting clinical education, educating providers, implementing process improvements, performing clinical observations, and adhering to organizational policies and procedures.

• Ensures adherence to safety principles and utilizes evidence-based practice to enhance patient outcomes through technological advancements and workflow optimizations.
• Consistently delivers high quality services to stakeholders across the organization.
• Facilitate and support standardization of applications and systems design for physician support, medication management, clinical documentation, and workflows.
• Provide input and guidance to identify and resolve system deficiencies, analyzing problems, and proposing effective solutions.
• Demonstrates proficiency in identifying, resolving, and escalating issues as needed to achieve timely and appropriate resolutions.
• Maintain open communication with various stakeholders and organizational leaders throughout the resolution process.
• Prioritize requests and assist in the development of electronic healthcare record platforms and other clinical information systems across the organization.
• Participates in and when necessary, lead training sessions to support ongoing projects.
• Keeps management informed about staff skill levels and application proficiency.
• Effectively prioritize and resolve technical issues, collaborating with IT analysts and users to overcome barriers and achieve results.
• Offer call support, both on-site and remote, as needed.
• Travel to and from organizational facilities as needed to support implementation, training, or at-the-elbow support.

Education & Experience:

• High school diploma or equivalency
• Associate's or Bachelor's Degree, preferred.
• 3 years' experience in healthcare or healthcare IT related field.
• Certification as a Registered Nurse (RN), Licensed Practical Nurse (LPN), Medical Assistant (MA), Certified Professional Coder (CPC)m preferred.
• Informatics or teaching/training experience, preferred.