Permit Sales Representative

USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our six unifying values.

We are seeking aPermit Sales Representativeto join our rapidly growing team.

The Opportunity:

This role performs routine clerical work that includes processing and receiving payments for parking citations, issuing residential parking permits, sales for transit or parking-related products, reviewing protests of citations, and related duties as assigned. Assists inquiring guests in understanding available parking services and commuting options and represents the department at student and employee orientations and other special programs and events.

The Accountabilities:

• Processes parking permit and citation transactions in a high-volume environment, working quickly and accurately with minimal supervision. Records and reconciles transactions.

• Assists guests in understanding available services such as rideshare, USC bus routes and other commuting options. Refers to appropriate person or department, as needed.

• Reviews customer citation problems, determines appropriate action and clearly explains options to the customer.

• Represents the department at student and employee orientations and special programs to provide parking related information.

• Operates office equipment; reports problems with the equipment; processes mall; files, maintains and retrieves electronic and paper documents, records and correspondence.

• Receives and accounts for large amounts of cash, check and credit card payments from the collection of fees and fines; adjusts incorrectly processed transactions.

• Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The Qualifiers:

• Minimum Education: High school or equivalent; combined experience/education as substitute for minimum education.

• Minimum Experience: 1 year; combined experience/education as substitute for minimum work experience.

• Minimum Field of Expertise: One year of clerical experience providing information to customers, responding to questions and complaints, handling cash, receiving money, processing checks and card payments, and reconciling daily collections.

• In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values.

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit http://benefits.usc.edu.

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

USC has great minds that transform the world with their talents and research. Will you be one? Join us!

FIGHT ON!

The hourly rate for this position is $23.00 When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate's experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.

Minimum Education:
High school or equivalent
Combined experience/education as substitute for minimum education
Minimum Experience:
1 year
Minimum Field of Expertise:
One year of clerical experience providing information to customers, responding to questions and complaints, handling cash, receiving money, processing checks and card payments, and reconciling daily collections.