Student Case Coordinator

Position Details
University of Colorado | Denver
Official Title: Student Services Intermediate Professional
Working Title: Student Case Coordinator
FTE: Full-time
Salary Range: $52,385 - $57,900
Position #00001541 - Requisition #37455

Join the University of Colorado Denver
About the University of Colorado - Denver
Millions of moments start at CU Denver, a place where innovation, research, and learning meet in the heart of a global city. We're the state's premier public urban research university with more than 100 in-demand, top ranked bachelors, master's, and doctoral degree programs. We partner with diverse learners-at any stage of their life and career-for transformative educational experiences. Across seven schools and colleges, our leading faculty inspires and works alongside students to solve complex challenges and produce impactful creative work. As part of the state's largest university system, CU Denver is a major contributor to the Colorado economy, with 2,000 employees and an annual economic impact of $800 million. To learn more about how CU Denver helps learners meet their moment, visit ucdenver.edu.

Job Description
* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *
The Office of Case Management (OCM) works to foster student growth, development, and success by assisting students dealing with concerns related to mental health, well-being, and safety by providing outreach, resources, referrals, advocacy, and follow-up services. The Office of Case Management serves as a primary point of contact for faculty, staff, and students to express concerns regarding students who exhibit symptoms associated with distress and/or risk and is responsible for addressing the health and safety of students on campus. OCM services include, but are not limited to, providing intervention and advocacy, resource and referrals, navigating university systems, and medical withdrawals.

The Student Case Coordinator position is a vital component of the Office of Case Management (OCM) team. This position is responsible for managing a caseload of student referrals and provides direct non-clinical support to students navigating challenges that impact their academic success and well-being. This position is directly responsible for collecting and assessing critical student information, identifying and supporting student needs, crisis intervention, referring for campus or community services, and engaging in appropriate follow-up.

Student Case Coordinator:
What you will do:
- This position provides assessment and support to students who are exhibiting symptoms of distress through a variety of interventions, referrals, and follow-up services.
- Consult and collaborate with academic units, CU Denver Housing & Dining, health care providers, parents, and campus partners on crisis intervention and student support resources.
- Serve as a point of contact to provide consultation for campus and community members who are seeking advice on OCM services for students who may be experiencing distress or crisis
- Apply skills and techniques to build strong rapport with students and effectively de-escalate crisis situations
- Maintain detailed records within Maxient database to track student assessment, intervention, and outcomes
- Participate in campus wide education and other programming efforts which may include evening or weekend events.

Qualifications you already possess (Minimum Qualifications)
Applicants must meet minimum qualifications at the time of hire.
- A bachelor's degree in education, social work, psychology, sociology or a directly related field from an accredited institution
- 1 + years of professional experience working in higher education or a mental health organization, as well as experience with crisis management.

Preferred Qualification to possess (Preferred Qualifications)
- Master's degree in Higher Education, Social Work, Student Development, Counseling, Psychology, , or related field.
- Case management experience.
- Training/certification in any of the following: NaBITA threat assessment tool, WAVR21, SIVRA-35 or experience utilizing risk rubrics to classify threats.

Knowledge, Skills, and Abilities
- Ability to communicate effectively, both in writing and orally.
- Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
- Outstanding customer service skills.
- Demonstrate an exceptional understanding of access and engagement with a commitment to developing equitable practices.

- Demonstrated understanding of student development.
- Crisis Management and mental health training.

Conditions of Employment
- Occasional work during the evening and/or weekends may be required.
- This position follows a hybrid work structure where employees can work remotely or from the office, as needed, based on demands of specific tasks or personal work preferences. Working from the office is encouraged when working on tasks that require a high degree of collaboration.
- The ability to sit for extended periods, stand and walk occasionally, reach with hands and arms, use hands to manipulate a keyboard and mouse, and have good near vision for computer work; often requiring minimal lifting, but may involve bending or reaching to retrieve items from shelves or drawers. .
- CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.
- The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at workplaceengagement@ucdenver.edu .

Employment Sponsorship
- Please be advised that this position is not eligible now or in the future for visa sponsorship.

Compensation and Benefits
The salary range (or hiring range) for this position has been established at $52,385 - $57,900.
The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.
The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
This position is not eligible for overtime compensation.
Your total compensation goes beyond the number on your paycheck. The University of Colorado Denver provides generous leave, health plans and retirement contributions that add to your bottom line.
Benefits: https://www.cu.edu/employee-services/benefits
Total Compensation Calculator: http://www.cu.edu/node/153125

Application Deadline
Applications will be accepted until the position is filled. Preference will be given to complete applications received by August 19th, 2025. Those who do not apply by this date may or may not be considered.

Required Application Materials:
To apply, please visit: http://www.cu.edu/cu-careers and attach:
- A cover letter which specifically addresses the job requirements and outlines qualifications
- A current CV/resume
- List of three references (we will notify you prior to contacting both on and off-list references)

Questions should be directed to Ethan Jackson, ethan.l.jackson@ucdenver.edu

Background Check Policy
The University of Colorado Denver strives to maintain a safe and productive educational, clinical, research and employment environment. All prospective employees and current employees must, therefore, consent to and pass background checks prior to any final appointment/employment.