New

Program Specialist

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, North Carolina, Raleigh
Aug 05, 2025
Description The Program Specialist is responsible for serving as the customer's primary point of contact providing operational and reimbursement support to complex programs within Neovance. The focus of the Program Specialist is to own issues and remove obstacles that prevent patients or providers from accessing the therapies requested. The Program Specialist will be a self-starter who is comfortable taking initiative, identifying barriers, and working with the appropriate parties to eliminate these obstructions for the customer. If you are selected for a Program Specialist will have the opportunity to work in an energetic, fast paced environment. Will be required to manage a high-volume of customer facing tasks daily or be responsible for quickly and accurately performing data entry in the program's tracking system. The Program Specialist must be disciplined with the ability to speak with customers, sit and talk for long stretches. Biogen 1:1 Candidates can be sourced nationally, will be 100% remote. Agents will support high inbound calls; previous inbound experience is required with familiarity with medical terminology a plus. Onboard training is the first two days (up to the first two and half days), anticipated training time will be 9:00 - 5:30 EST/6:00 - 2:30 PST. Program specific training duration is approximately 4 weeks. Candidates should not have PTO authorized during training period. Please do not submit candidates that plan on having time off during the training period. Candidates should be available for the entirety of the training duration. Additionally, time off once training has been completed may be limited as well, this is a short-term high-volume project so we need all of the staff available to support the patients who need assistance. Shift hours after training will be determined after training is completed but will fall during the Program's hours of operation: 8:30a-8:00p EST. Please note, that no one will be able to start before the hotline opens at 8:30. Staff who live in the MT or PST time zones will have later shifts. Shifts are based on the needs of the business so they may change. Skills insurance claim, call center, insurance verification, health care, insurance, patient access, medical terminology, patient registration, prior authorization, inbound call, administrative support, customer service, medicare, medicaid Top Skills Details insurance claim,call center,insurance verification,health care,insurance,patient access,medical terminology,patient registration,prior authorization,inbound call,administrative support,customer service,medicare,medicaid Additional Skills & Qualifications Required experience: Customer Service: Minimum 2 years of experience in healthcare required. Call Center Experience: At least 1 year of previous experience. Remote Work Experience: Proven ability to work effectively in a remote setting. Computer/Technology Proficiency: Comfortable with using various software and technology tools. Strong Communication Skills: Excellent verbal and written communication abilities. Empathy and Patience: Ability to understand and address customer needs with compassion. Attention to Detail: Strong focus on accuracy and thoroughness. Independent Work: Capable of working independently with minimal supervision. Preferred experience in any of these areas: Major medical experience Buy and bill experience Acquisition channel experience Insurance benefits verification support Experience Level Entry Level Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 14, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.