New

IT Support Technician

Standex
United States, Ohio, Fairfield
4150 Thunderbird Lane (Show on map)
Aug 05, 2025
Standex International is a global industrial growth company operating through our market-leading brands in electronics, cutting-edge forming technologies, engraving, and scientific refrigeration. We work with our customers to advance progress through innovation. From inventing and producing parts for next-generation space vehicles to evolving vaccine refrigeration, designing functional textures for everyday products, improving renewable energy technology, and much more, we are focused on making what's next possible. Standex Electronics is a worldwide market leader in the design, development and manufacture of standard reed switch-based sensor solutions and custom electro-magnetic components, including magnetics products. We are a global team of problem solvers who can provide custom and/or standard solutions through our diverse and dynamic capabilities. Our approach is to strategically partner with customers to conquer challenges and deliver reliable high-quality results through our engineering and components. These parts serve an array of markets globally, and through our customer driven innovation - improve the overall performance and efficiency at which end products operate. The IT Support Technician plays a crucial role in the global IT organization by ensuring high performance of the service and customer satisfaction in the function that is the face of IT. The IT Support Technician is part of the global IT Support and End User Services organization and manages to support end users and their workplace equipment in their respective region. The IT Support Technician reports to the IT Manager What You'll Do Respond to tickets, including initial triage Ticket resolution based on Knowledge Base articles and Standard Work Escalation of tickets as required as per Standard Work Installation, configuration, and support for all hardware, including laptops, desktops, printers, phones etc. Installation, configuration, and support for all software, including Windows, Microsoft Office, and other company applications Support of company mobile devices Management of Users and Groups in Active Directory Tasks related to onboarding/offboarding of users Basic troubleshooting of VoIP-related issues Basic support of telephony Basic network troubleshooting Contribution to activities supporting network security and compliance Creation and review of knowledge base articles End user training where relevant Maintain an excellent level of customer service What You'll Bring Completed IT apprenticeship or associate's degree in computer science or comparable experience/knowledge Working experience with IT hardware such as desktops, laptops, printers etc. Basic networking knowledge Professional level knowledge of MS Windows (Client and Server), MS Office, M365, and other typical desktop applications Working knowledge of general IT-related Business Administration Processes Excellent command of the English language, both oral and written, Willing/able to travel up to 25% What We Value Excellent communication skills, both verbal and written Additional language skills are a plus Ability to create and maintain professional business relationships Ability to meet deadlines and manage stress effectively in high-pressure situations Problem solving skills Ability to self-motivate with a positive attitude Driven to develop new skills Equal Opportunity Employer. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.