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T1 Service Desk Engineer (453161)

Vaco
$20.00 - $35.00 / hr
401(k), retirement plan
United States, Texas, Irving
Aug 05, 2025
T1 Service Desk Engineer | 453161
DETAILS
Location: 100% Remote (with periodic onsite field support across the DFW metroplex)
Position Type: 6M C2H
Hourly / Salary: to $35W2

JOB SUMMARY
Vaco Technology is currently seeking a T1 Service Desk Engineer that is 100% Remote (with periodic onsite field support across the DFW metroplex). The T1 Support Desk Engineer will provide first-level support for end-users via break/fix hardware, PC, workstation, printer, and/or basic network infrastructure support to clinic locations across the DFW metroplex. The Tier 1 Service Desk Engineer will troubleshoot O365 (Exchange / Teams / SharePoint / AAD), supporting workstations, and ensuring devices remain operational during hours of operation. The Tier 1 Service Desk Engineer will work remote primarily but will be required to perform periodic onsite visits across the DFW metroplex office locations (Arlington / Frisco / Fort Worth / Irving) for hardware swaps, printer fixes, and basic network troubleshooting (router resets / cable checks). The Tier 1 Service Desk Engineer will manage user provisioning and deactivation in M365 and Active Directory, coordinating with HR to maintain secure, HIPAA-compliant access. Additional T1 Service Desk Engineer will be involved in light network support and diagnostics (VPN / IP/DNS checks) to maintain EMR and device connectivity, escalating issues as needed. The Tier 1 Service Desk Engineer will handle tickets through a centralized system, provide clear documentation, and participate in an on-call rotation to support after-hours clinic operations.
  • Onsite Support - Occasionally Provide Onsite Field Support for Break/Fix Hardware / PCs / Workstations / Printers / Basic Network Infrastructure Across DFW Clinics
  • Office 365 Admin - Assist in User Setup / Permissions Management / Troubleshooting
  • Account Management - Perform Account Provisioning / Deactivation for New Hires / Terminations
  • Device Troubleshooting - Troubleshoot Desktops / Laptops / Printers / Peripheral Devices for Hardware/Software Issues
  • Network Support - Handle Basic Network Tasks Including Router Resets / Connectivity Checks
  • Escalation - Escalate Complex Issues to Tier 2/3 Support Teams, as Needed
  • Documentation - Maintain Accurate Incident and Resolution Records in Ticketing System
  • After-Hours Support - Participate in On-Call Rotation to Provide After-Hours Support for Service Desk Team

JOB REQUIREMENTS
  • T1 Support Engineer (1+ years) - Windows / O365 / Azure / Network Support
  • M365 / O365 Support - Exchange Online / Teams / SharePoint / OneDrive / Admin Center
  • Identity Management - Active Directory / AAD / Entra ID
  • Endpoint / Device Management (basic) - InTune / Endpoint Manager
  • OS / Desktop Support - Windows 10/11 / VPN Clients, etc.
  • End-User Support - MFA Troubleshooting / Password Resets / License Visibility
  • Network Support (basic) - VPN Connectivity / DNS/IP Conflict Troubleshooting / WiFi Disconnect Issues / Drive Mapping Failures / Router Resets / Connectivity Checks

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

  • the individual's skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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