Professional Operations Associate

Job Title: Professional Operations Associate

Location: System Business Office

Department Name: HIM - Professional

Req #: 0000207736

Status: Hourly

Shift: Day

Pay Range: $21.69 - $30.64 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

This role is for a Professional Operations Associate to provide high-level administrative and operational support to the Assistant Vice President of Medical Group Coding, as well as to the System Professional Coding Directors and Managers. This role is essential to the smooth functioning of the professional coding department and supports a wide range of activities including scheduling, reporting, data tracking, PowerPoint editing & creation, document management, and communication coordination. The ideal candidate is detail-oriented, highly organized, and comfortable working in a fast-paced, healthcare-focused environment participating in multiple special projects.

This position requires strong administrative skills, proficiency in Microsoft Office tools, especially Excel & PowerPoint, and the ability to manage sensitive information with discretion. The successful candidate will have experience with animation, transitions, and taking information from gathered resources in order to craft PowerPoint presentations for large audiences. Familiarity with healthcare operations, coding workflows, or revenue cycle processes is preferred.

Qualifications:

Required:

• HS diploma or GED equivalent
• Minimum 2 years of professional support experience in a healthcare environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) required.
  • Advanced PowerPoint skills required.
  • Solid foundational Excel skills required.
• Strong organizational skills and attention to detail.
• Experience using Zoom & Microsoft Teams for scheduling.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a dynamic, fast-paced environment.
• Ability to learn new technology and work with various systems.
• Discretion in handling confidential and sensitive information.

Preferred:

• Associate's degree or coursework in healthcare administration, business, or a related field preferred.
• Familiarity with medical terminology and/or medical records, coding/billing, or revenue cycle.
• Familiarity with Epic or other EHR is a plus.

Scheduling Requirements:

• Full-Time, 37.5 hours a week
• Onsite at Oceanport, NJ 2 days per week, with opportunity to travel to other RWJBH facility sites as needed.

Essential Functions:

• Provides professional support to the AVP of Medical Group Coding and professional coding leadership, including calendar management, meeting coordination, and preparation of agendas, minutes, and presentation materials.
• Participates and owns PowerPoint editing, updating, management, and organization for Physician and Coder Education and organization presentations.
• Assists with the collection, formatting, and distribution of coding productivity and quality reports, dashboards, and audit reports.
• Maintains organized records of coding education sessions, audit results, and provider communications in shared repositories.
• Supports the tracking of coding-related inquiries, training attendance, and follow-up actions across the enterprise.
• Assists in preparing and formatting coding education materials and policy documents for distribution. Assists in researching and regulatory updates.
• Coordinates logistics for virtual and in-person meetings, including scheduling, invitations, and technology setup.
• Monitors shared inboxes and routes inquiries to appropriate team members for timely resolution.
• Assists with data entry and maintenance of tracking logs for provider reviews, denials, and compliance-related activities.
• Supports the onboarding process for new coding staff and vendors by preparing welcome materials and access requests.
• Maintains confidentiality of sensitive information and ensures compliance with HIPAA and organizational privacy standards.
• Collaborates with other administrative and operational staff across departments to support cross-functional initiatives.
• Performs other duties as assigned.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer