Customer Support Engineer III
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![]() United States, Virginia, Fairfax | |
![]() 12730 Fair Lakes Circle (Show on map) | |
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About Avaya
Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections. The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We believe success is built through strong connections - with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at https://www.avaya.com Job Description
Avaya is seeking a highly skilled Customer Support Engineer to provide expert-level, post-sales technical support for enterprise customers using Avaya's communications and contact center solutions. This role will focus on remote diagnostics, installations, upgrades, and real-time troubleshooting across core platforms including Avaya Communication Manager, Session/System Manager, and Contact Center applications. You'll work independently and collaboratively to resolve complex issues, lead technical discussions, and drive customer satisfaction in mission-critical environments. Requirements
What You'll Do
What You'll Bring
Must-Have Requirements
The pay range for this opportunity is from $150,000 to $171,000 + performance-related bonus + benefits. This range represents the anticipated low and high ends of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, competencies, and location. Why Avaya? At Avaya, you'll join a team that's shaping the future of communication technologies. We offer a dynamic work environment, competitive compensation, comprehensive benefits, and opportunities to grow alongside some of the industry's best minds. Apply now and help power mission-critical communications that matter. #LI-CS1 Experience
5 - 8 Years of Experience Education
Bachelor degree or equivalent experience in Computer Science or Electrical Engineering Footer
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. |