Patient Advocate II

Location: Salem Hospital, 890 Oak Street SE, Salem, Oregon 97301

Department: Patient Advocate

Position Type: Unscheduled/ Per diem

Schedule: Schedules will vary

Your role with us

At Salem Health, a patient advocate plays a vital role in elevating the patient experience by serving as a liaison between patients, families, and healthcare teams, addressing complaints and fostering resolution. They drive system-wide improvements through data-driven analysis of patient feedback and collaborate with departments to implement service strategies and training that align with the hospital's mission and values. Acting as both a change agent and coach, the patient advocate champions service excellence while supporting staff recognition and development across all levels of care. Join us in making every patient experience exceptional, apply today!

What you'll do

• Collaborates with patients, families, staff, and physicians to resolve complaints and drive service recovery.
• Acts as a catalyst for system improvements by addressing recurring patient experience issues through performance initiatives.
• Communicates and reinforces the hospital's mission, vision, and values to enhance the patient experience.
• Partners with departments to implement service strategies, provide training, and support customer service excellence.
• Conducts patient rounds and gathers feedback to identify opportunities for recognition and performance coaching.
• Develops strong professional relationships across the organization to analyze patient experience data and improve processes.
• Champions service excellence by modeling best practices and facilitating ongoing education and leadership coaching.

• Bachelor's degree in a health, mental health, counseling, social work, or related profession.
• 5 years of experience in acute or emergency medical care, mental health care or treatment of addictions performing counseling/ social services or direct clinical care functions.

Why Salem Health?

Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.

We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you'll find more than a job, you'll find purpose, connection, and room to thrive.

Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.

Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.