New

Patient Access Lead

Wentworth-Douglass Physicians Organization (WDP)
United States, New Hampshire, Dover
789 Central Avenue (Show on map)
Jul 30, 2025
Seacoast Cancer Center - Full Time - Great Benefits! Responsible for ensuring that all necessary information is accurately collected and recorded. Will work to provide a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes. Leads support staff by functioning as a go to for day-to-day questions, assists with staff scheduling and providing daily assignments, trains staff, and provides input for performance evaluation. Does this position require Patient Care? No Seacoast Cancer Center - Full Time - Great Benefits! Essential Functions: -Leads staff by providing daily assignments, resolving daily questions/challenges, and supporting staff development. -Trains and mentors patient access staff, as well as provides input to managers regarding staff performance. -Greet patients and provide them with exceptional customer service and support. -Schedule appointments, pre-register patients, and process patient information accurately and efficiently. -Respond to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage. -Ensure that all patient information is kept confidential and secure, in accordance with HIPAA regulations. -Stay up to date with healthcare regulations and policies and be able to apply them in daily operations. Education Required: High School Diploma or Equivalent Preferred: Associate's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? No Experience - Required: Registration, Admissions, Billing or related experience 2-3 years Knowledge, Skills and Abilities - Knowledge of patient access procedures, healthcare regulations, and insurance coverage. - Excellent customer service skills, including active listening, empathy, and effective communication. - Ability to prioritize tasks, work independently, and manage multiple projects simultaneously. - Proficiency in Microsoft Office and electronic medical record systems. Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.