Relationship Banker - Operations Supervisor

Join Mascoma Bank's Retail Team as a Relationship Banker- Operations Supervisor and help us improve our clients' financial being! At Mascoma Bank, we aim to provide exceptional customer service while enhancing the lives of our customers and communities.

We are looking for an upbeat, self-motivated Relationship Banker- Operations Supervisor to join our team. The supervisor will take responsibility of the efficient operation of the Teller area while providing the best possible experience for our customers.

• Under guidance of the Branch Manager, assumes responsibilities for the efficient operation of the teller area; Makes recommendations for improved procedures; Assists Branch Manager in compiling necessary data and completes branch reports.

Provides bank customers with a variety of customer services including:

• Processing a variety of customer-initiated transactions, i.e., deposits, withdrawals, etc.; selling money orders, official checks, etc. in accordance with established policies.
• Accepting and processing all types of loan payments; cashing checks in accordance with check cashing policy; issuing cash advances.
• Enhances customer relationships by cross-selling bank products.
• Responsible for all security procedures and ensures that Relationship Bankers adhere to policy; CIP and BSA policies.
• Manages cash inventory for the branch and cash machine operations to include balancing, auditing, and cleaning. Trains branch staff on cash machine procedures. Manages and is responsible for the cash inventory for the branch; Issues cash to Relationship Bankers and ensures that they have sufficient funds for daily transactions; Assumes responsibility for security of all currency utilized in the branch. Manages the ATM process if ATM is serviced by branch staff as required by location.
• In partnership with the Branch Manager, sets the expectations of the High 5 Customer Experience behaviors that Greets, Uses Customer Name, Engage, Thank and Show that you like your job to customer upon visiting the branch to assist them with both deposit/loan and more detailed transactions.
• Communicates and interacts with customers, both internal and external, with confidence. This communication and interaction could be in-person, over-the-phone, or via email.
• Attends appropriate training programs as made available by the Bank.
• Leads and embraces challenges, learning from feedback; inspires and celebrates others' successes; is a leader in the branch.

Work Location: This position will be based in our Springfield VT branch.

What You Bring

• Thorough knowledge of teller line
• 2+ years of banking experience
• Complete understanding of operational procedures gained through several years of operational experience
• Ability to use and working knowledge of computers/strong keyboarding skills
• Good interpersonal communication
• Able to maintain confidentiality and privacy

If you are interested in the role and do not meet 100% of the requirements, we are still interested in hearing from you!

Why Mascoma Bank?

• Strong culture of belonging with a team that values creativity, new perspectives and innovation.
• Community first minded. We care about our employees and the communities we serve.
• Competitive compensation.
• Flexible work environment with onsite, remote and hybrid opportunities.
• Career development and internal career mentorship.
• Comprehensive health care, dental care, and vision.
• 401(K) Program: 4% safe harbor employer match on top of 5% non-elective contributions following one year of service.
• Generous PTO starting at 22 days per year, not including 11 paid holidays and 16 hrs. of Volunteer Time Off.
• Tuition Reimbursement.
• Student Loan Paydown and so much more!

Background and Credit Check

As part of our commitment to maintaining a secure financial institution, all final candidates will be required to successfully complete background and credit screenings as part of the hiring process. These screenings will be conducted in accordance with applicable laws and industry regulations.

Please note: Having a record on a background or credit report does not automatically disqualify you. We evaluate results on a case-by-case basis, taking into account their relevance to the role and any regulatory requirements.

Our Commitment to Belonging!

The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves.

Mascoma Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request reasonable accommodations, please contact careers@mascomabank.com.

Mascoma Bank is an Affirmative Action and Equal Opportunity Employer, M/F/D/V.