Principal, Desktop Engineering

What You'll Do:

This role is responsible for improving the overall end user experience through automation and design. This position will be responsible for developing and improving the end-user desktop environment. The role will provide operational support for the existing and future end user computing architectures. Responsibilities also include designing solutions to support existing and future services and enhance security posture, while acting as a Subject Matter Expert (SME) for Desktop Engineering managed solutions.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

• Develop and implement engineering solutions for the desktop environment

• Lead and manage technical projects from conception to completion

• Packages application deployments for end-user environment using VMware AppStacks and similar technologies

• Create technical specifications and architectural designs for complex solutions

• Establish technical standards, best practices, and design patterns for the team

• Research and evaluate emerging technologies to recommend strategic adoption

• Preserves end user profile settings virtual desktop environments

• Troubleshoots application installation, performance, and runtime issues within the desktop environments

• Maintain and oversee Operating System base builds to include feature updates, software updates, and/or vulnerability remediation

• Meet with Business, IT and Security Leaders to develop requirements and communicate changes to the environment

• Challenge the status quo with new ideas and drive innovation for the end user experience

• Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments

• Automate processes in the end-user experience space

• Maintains and troubleshoot Office 365 environment

• Troubleshoots production problems related to desktop and mobile software applications

• Addresses problems of systems integration, compatibility, and multiple platforms

• Assists in the evaluation and recommendation of application software packages, application integration and testing tools

• Remove barriers and obstacles from end-user technology to enable the business

• Provides tactical and strategic input on the overall End User experience

• Provides on-call support according to assigned schedule

• Documents changes, policies and procedures and drawings

• Leads projects of various sizes and schedules

• Provide technical expertise and guidance to the engineering team

• Mentor members of the Desktop Engineering team

• Perform other duties as assigned

Supervisory Responsibilities:

• None

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

• [Required] Understanding of risk and controls within processes

• [Required] Proven ability to communicate effectively with stakeholders, team, and leadership

• [Required] Ability to serve as the highest-level technical escalation point for complex issues

• [Required] Demonstrated expertise in desktop engineering architecture and design

• [Required] Ability to work proactively in identifying risks and proposing solutions

• [Required] Ability to plan/manage/prioritize work to meet objectives of multiple priorities/projects

• [Required] Strong presentation and communication skills

• [Required] Strong analytical skills with an interest in designing innovative solutions

• [Required] Strong written and verbal communication skills are critical, including the ability to discuss technical concepts with non-technical personnel

• [Required] Negotiation skills including listening and persuasion

• [Required] Strong ability to use solution-oriented approach towards problem resolution

Technical Skills:

• [Required] Experience supporting Windows desktop operating system environments

• [Required] Experience deploying applications across enterprise desktop workstations using modern tools

• [Required] Experience with a scripting language (PowerShell, Python, Terraform, etc.)

• [Required] Minimum of 3+ years of experience with desktop management solutions

• [Required] Minimum of 3+ years of experience with O365

• [Required] Desktop Application Troubleshooting

• [Required] Experience operating in a DevOps culture

• [Required] Passion to identify, investigate, and drive new technology within the organization

Education and/or Experience:

• [Required] Bachelor's degree in Computer Science, Information Technology or a related field or equivalent experience

• [Required] Minimum 5 years of experience in desktop engineering or end-user computing roles

• [Required] Minimum 3 years of experience in desktop engineering or end-user computing roles

Certificates or Licenses:

• [Preferred] Relevant Microsoft certifications such as MCSE, Microsoft 365 Certified

• [Preferred] Relevant Microsoft certifications such as Windows Virtual Desktop Specialty

• [Preferred] Relevant VMware certifications such as Desktop and Mobility (VCP-DTM)

About Us

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

Benefits

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

• A hybrid work environment, up to 2 days per week of remote work
• Tuition Reimbursement to support your continued education
• Student Loan Repayment Assistance
• Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
• Generous PTO and Parental leave
• 401k Employer Match
• Competitive health benefits including medical, dental and vision

Visit https://www.theocc.com/careers/thriving-together for more information.

Compensation

• The salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education.
• In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
• We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on www.theocc.com/careers
• All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed.

Salary Range

Incentive Range

This position is eligible for an annual discretionary incentive compensation award, for which the target range is listed above (see Incentive Range). The amount of such award, if any, will be based on various factors, including without limitation, both individual and company performance.

Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application andattach your resume.

Step 2
You will receive an email notification to confirm that we've received your application.

Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.

For more information about OCC, please click here.

OCC is an Equal Opportunity Employer