New

Lead Associate, Verification

Association of American Medical Colleges
403(b), remote work
United States, D.C., Washington
655 K St Nw Ste 100 (Show on map)
Jul 28, 2025
Who We Are: The Association of American Medical Colleges is a not-for-profit association dedicated to transforming health care by supporting the entire spectrum of medical education, medical research, and patient care conducted by our member institutions. We are dedicated to the communities we serve and steadfast in our goal to improve the health of all. At the AAMC, we are committed to supporting our employees with a comprehensive benefits package designed to promote well-being, professional growth, and work-life balance. Highlights include: Remote Work - Fully remote work available for most positions Retirement Savings - Generous 403(b) employer contributions and financial wellness resources, including professional financial advising. Health & Wellness Perks - Fitness and bicycle subsidies, on-site and virtual wellness programs (live yoga, meditation, mental health webinars, flu shot clinics, and more) Support & Family Care - Employer paid Employee Assistance Program (EAP) and back-up care options for children, adults, elders, and even pets Additional information can be found on our website. Why us, why now? Lead Verification Associate plays a key role in supporting daily operations by leading verifier pods, managing quality assurance efforts, and serving as a subject matter expert on the AMCAS verification process. This position contributes to training, process improvements, and system support while ensuring data accuracy and consistency throughout the application verification process. The role also involves cross-functional collaboration, participation in user acceptance testing, and administrative support to the broader business operations team. How will you make an impact? Verification Processing & Inquiry Resolution: * Maintain expert-level knowledge of AMCAS policies and verification processing instructions. * Perform verification activities associated with the processing of AMCAS applications. * Evaluate and compare applicant-submitted data to official transcripts and supporting documents. * Meet individual production and quality targets within published timelines. * Resolve verification-related inquiries and issues. * Maintain applicant confidentiality and safeguard all information in compliance with data security protocols. * Respond to AMCAS-related Salesforce inquiries and Verification email mailbox messages. Management of Verifications Operations : * Manage the Verification Workflow Admin Queue by accurately placing AMCAS applications on hold or returning them to applicants for missing or incomplete documentation or coursework. * Maintain the college and university grading system database by updating the AMCAS Grading System Manual with the most accurate calendar and credit system for institutions. * Contact institutions as needed to clarify transcript-related information. * Serve as liaison for internal technical issues, coordinating with AMCAS Manager and other support teams. * Respond to cross-departmental requests and collaborate in AMCAS-wide process alignment. * Manage verification pods, including supporting productivity, morale, and communication within assigned groups. * Assist the manager in ensuring smooth and efficient department operations. Coaching/ Training: * Train and guide new verifiers on AMCAS verification policies, tools, and systems. * Develop and deliver training materials, job aids, and documented procedures. * Conduct group and individual training sessions. * Review and analyze application errors and provide constructive feedback. * Monitor verifier progress and skill development; provide weekly progress reports to the Verification Supervisor. * Coach experienced verifiers as needed on policy updates, quality findings, and system/process changes. Team Collaboration: * Assist in supporting the needs of other AMCAS departments. * Participate in and lead delegated projects and meetings. * Manage and delegate responsibilities for special and seasonal projects What will you bring to the role? Required Qualifications: High School Diploma; Associate's degree preferred or equivalent professional experience. 3 - 5 years of related work experience At least 2-3 years of experience in a high-volume, detail-oriented processing environment. Prior experience coaching or mentoring team members in a professional setting. Experience supporting or facilitating training programs or onboarding processes for new staff. Experience with workflow coordination or queue management in a production-based environment. Skills: Excellent Attention to Detail and Analytical Skills Strong Organizational and Time-Management Skills Strong Written and Verbal Communication Skills Training and Facilitation Skills Problem Solving and Critical Thinking Customer Service and Interpersonal Skills Confidentiality and Data Security Awareness Adaptability and Flexibility Capable of managing multiple priorities in a fast-paced environment. Remote Work Eligibility This position is eligible for remote work in the contiguous US Compensation Grade Range $59,160.00-$69,600.00 Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors may include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, as well as internal equity, market, and business considerations. If a bachelor's degree is required, related work experience may be substituted in some positions. One year of college course work at an accredited institution is equivalent to one year of related work experience. The Association of American Medical Colleges (AAMC) is an Equal Opportunity/Affirmative Action Employer. The AAMC is committed to the policy of an equal employment opportunity in recruitment, hiring, career advancement, and all other personnel practices. The AAMC will not discriminate on the basis of race, color, sex, national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, past or current military service, or any other legally protected characteristic. Please attach a resume as part of the application process. It is important that files DO NOT include periods ( . ) within the file name. BROWSER REQUIREMENTS: Applications must be submitted using Chrome, Mozilla Firefox, Safari, orMicrosoft Edge.