Director, Account Management

WHO ARE WE: Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.

CORE VALUES: Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus

ABOUT THE ROLE:

As the Director of Account Management, you will provide strategic leadership and direction to a team of account managers and team leads, overseeing the delivery of exceptional client service across a diverse portfolio. You will be responsible for driving client retention, satisfaction, and growth by fostering a high-performing, client-centric culture.

WHAT YOU'LL BE DOING:

• Manage workloads and monitor team performance in a dynamic, client-focused environment, establish key metrics and standards to optimize outcomes.
• Lead through influence and collaboration, ensuring operational excellence, effective communication, and alignment with organizational goals.
• Partner with senior stakeholders to support strategic initiatives, resolve escalated issues, and strengthen key client relationships.
• Work to develop department plans and strategy.
• Serves as a resource for new/less experienced colleagues, may lead small department projects.
• Solves complex problems; recommends new solutions and exercises judgement based on analysis conducted.

WHAT YOU SHOULD HAVE:

• Bachelor's Degree in a business related field, or equivalent experience.
• Minimum of 10 years' experience in defined contribution compliance administration, with at least 5 years in a leadership role managing multiple teams or functions.
• Qualified 401(k) Administrator (QKA) credential strongly preferred; candidates actively pursuing the designation or with comparable expertise will be considered.
• Exceptional organizational, communication, and interpersonal skills, with demonstrated ability to influence senior stakeholders and manage competing priorities across complex environments.
• Proven track record of driving continuous improvement, operational excellence, and strategic initiatives that enhance compliance effectiveness and team performance.
• Experience in building and sustaining high-performance cultures that foster employee engagement, development, and accountability.
• Available to work overtime to cover peak workloads and other business needs.

WHAT WE BRING TO THE TABLE:

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

WORK ENVIRONMENT: Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.

BASE PAY RANGE:

$125,000 - $135,000 per year

The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.

Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.