Athletic Trainer/DME Field Service Representative (Chicago, IL)

Job Description:

ESSENTIAL FUNCTIONS

• Provides customer service to clinics, physicians, therapists, and patients.
• Responds to questions, issues, and problems of complex scope.
• Serves as a liaison between customer and sales.
• Creates new opportunities to improve and expand business.
• Educates and trains office staff to maintain inventory in accordance with OSHA regulations.
• Manages product mix of franchise vs. non-franchise to designated level.
• Responsible for coordinating required audits of inventory as set forth by the DJOHS management team.
• Handles all defective products and returns them to DJO for replacement.
• Instructs office staff on how to handle, document, and reissue products in the case of defective products.
• Ensures proper completion of DJO measuring forms and Insurance Billing Information forms for functional brace fitting.
• Works within EMRs to access appropriate patient information for billing, as well as to read and understand medical records.
• Educates and completes insurance verifications of benefits.
• Completes and delivers appropriate documentation to billing department, following all necessary compliance and regulatory processes.
• Obtains Certificate of Medical Necessity forms and chart notes as necessary and forwards to the Billing Department.
• Responsible for pre-authorization of claims as required by individual insurance contracts.
• Responsible for proper fitting and instructions of soft goods, bracing, bone growth stimulation, and all other DJO products dispensed at clinics.
• Performs functional brace measuring and fitting as prescribed by the physicians of the clinic.
• Coordinates with patients for follow-up fitting appointments as necessary.
• Responsible for educating staff members to DJOHS policies/procedures.
• Identifies infection control area(s) for product disposal and educates staff of area requirements.
• Demonstrates expert knowledge and serves as an informal peer leader to other team members.
• Adheres to all internal Corporate Compliance guidelines and government healthcare regulations, in addition to the policies and procedures set forth by the clinic or hospital administration.
• Other duties as assigned.

QUALIFICATIONS

• Minimum of 4 years' experience in a hospital, healthcare facility/clinic or office, or as an independent contractor working directly in the care of the orthopedic patient, or related experience required.
• Bachelor's Degree in a related field required.
• Experience dealing with multiple physicians in a high-volume clinic required.
• Holds a Board of Certification (BOC) with appropriate state regulatory agency strongly preferred. BOC includes Certified Athletic Trainer, Physical Therapy Certification, Orthopedic Technology Certification, or related.
• Demonstrated experience with the application of soft goods/functional bracing required.
• Previous experience with inventory management programs and EMRs strongly preferred.
• Experience and knowledge with insurance reimbursement/DME billing requirements preferred.
• Must satisfy third-party credentialing requirements in order to gain access to assigned hospital location(s).

TRAVEL

• May be required to travel up to 75% of the time, but overnight travel is NOT required.
• Must be willing to travel to various local clinic sites, using own transportation, upon request as dictated by territory.

Work Environment And Physical Demands

• Field based (i.e. physician's offices, hospitals, clinics, etc.).
• Physical Demands: Must frequently lift and/or move up to 20 pounds. Office deskwork requiring sitting, walking, using phone and computer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ABOUT ENOVIS

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond.For more information about Enovis, please visit www.enovis.com.

EOE AA M/F/VET/Disability Statement

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.