Director of People & Culture Human Resources

Marriott Ownings Mills Metro Centre is seeking an engaged, collaborative, and knowledgeable Director of People & Culture! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

As the Director of People & Culture, you will be responsible for shaping the associate experience, fostering a positive workplace culture, and supporting the overall success of each hotel through strategic P&C Management.

We are committed to providing you with:

• Excellent compensation package with an annual salary range of $103,000-$117,000
• Operational incentive plan eligibility
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

Here is what you will be doing each day:

Leadership & Strategy:

• Drive associate engagement and retention strategies aligned with Crescent/Brand Culture and values.
• Serve as a strategic partner to the General Manager and Executive Committee.
• Lead property efforts in talent planning succession and workforce strategy.

Talent Management:

• Develop and implement recruitment strategies to attract top hospitality talent for leadership and hourly positions across all departments, as needed.
• Oversee full cycle recruitment and selections for all hotel open roles.

Associate Relations & Engagement:

• Foster a positive, inclusive, and productive work environment.
• Serve as a credible, visible and trusted advisor to managers and associates on P&C matters.
• Timely address and resolve associate concerns, ensuring compliance with company policies.
• Organize associate engagement and recognition programs in alignment with Crescent's associate recognition and communication initiatives.
• Lead the Associate Engagement Survey process and action planning.

Training & Development:

• Facilitate training programs to enhance associate job skills and guest service focus and delivery.
• Oversee leadership development and succession planning efforts.
• Ensure timely and comprehensive compliance training all associates.

Performance Management & Development:

• Partner with hotel department leaders to create and develop plans for high potential associates.
• Lead the performance review process and ensure all associates receive meaningful and timely feedback.

Compensation & Benefits:

• Manage payroll processes in collaboration with Finance to ensure accuracy and compliance.
• Administer employee benefits programs, including health insurance, retirement plans, and wellness initiatives.
• Assist associates with requests for FMLA & personal LOA paperwork and coordinates the collection of insurance premium payments.
• Monitor industry trends to ensure competitive compensation structures.

Compliance & Risk Management:

• Ensure compliance with federal, state, and local labor laws.
• Maintain up-to-date associate records and P&C documentation.
• Lead workplace investigations and implement corrective actions as needed.
• Oversee workplace safety programs and support risk mitigation strategies.
• Manage all labor relations activities and ensure compliance of negotiated union contract(s). Respond to all grievances in writing, negotiate settlements and act as the hotel representative at all arbitrations.

Required Skills/Abilities:

• Five years' Hotel Human Resources/People & Culture Director/Management experience required.
• Demonstrated successfully driving and maintaining high employee engagement.
• Experience conducting training sessions.
• Brand experience is highly desired.
• Proficient in financial and accounting procedures.
• Fluency in English language (reading, writing, and speaking) is essential.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.