Event Reservation Coordinator

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the well-being of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Department Information
The Student and Campus Event Centers (SCEC) event services team manages reservations for John Lewis Student Center and Stamps Commons, Exhibition Hall, the Historic Academy of Medicine, and several campus outdoor and classroom spaces for non-academic meetings and events.

The Event Reservation Coordinator will coordinate, and review events used in general campus spaces, including reserving spaces for internal and external requesters. Serve as chair of an Events Logistics Committee. This position will interact on a regular basis with unit co-workers, other operations staff, departmental personnel, faculty, students, staff, and guests. This position typically will advise and counsel: students, departmental and external event sponsors. This position will supervise: NA

Job Duty 1 -
Conduct event scheduling for general campus indoor and outdoor spaces. Confer with event sponsors of outdoor and external events to determine scope and overall objectives associated with an event as needed. Ensure use is compliant with institutional policies and reserve space for events. Consult with Campus Space staff as needed for event review

Job Duty 2 -
Serve as chair of an Event Logistics Committee for event request review and approval; convene meetings, prepare agendas, document discussions and disseminate minutes and action items

Job Duty 3 -
Maintain online documentation of the processes and policies, including checklists and frequently asked questions

Job Duty 4 -
Provide regular updates to senior managers on upcoming events

Job Duty 5 -
Continuously improve the general space request review process, seeking, testing and incorporating process improvements and measuring customer satisfaction

Job Duty 6 -
Conduct follow-up to determine adequacy of services provided in support of event. Utilize this information to improve processes

Job Duty 7 -
Hire, train, and supervise a team of student employees

Job Duty 8 -
Responsible for identifying prospective customers and generating revenue

Job Duty 9 -
Perform other job-related duties as assigned

Educational Requirements
Bachelor's Degree or an equivalent combination of education and experience

Required Experience
One to two years of job-related experience

Preferred Educational Qualifications
The primary responsibilities for the Event Reservations Coordinator are providing exceptional customer service and event support from inquiry to post-event. This position will also assist in implementing business development strategies to increase clients and revenue. Events range from small to large scale, are both internal and external facing, and utilize multiple event spaces. Great attention to detail, exceptional customer service skills, the ability to multi-task effectively, and flexibility with scheduling to provide on-site event support is critical to the incumbents success in this role.

SKILLS
Related Specialized knowledge, skills, and abilities:

o This job requires working knowledge and skills in event management and holding/coordinating
events. Skills in customer service, organizing, process mapping, decision making, and scheduling
are required. Skills in leading a multi-functional committee, preparing agendas, taking and
distributing meeting notes.
o Experience in event coordination and/or space reservation/management; must demonstrate
experience with process mapping and process improvement efforts with the voice of the customer
activities; experience in leading a multi-functional committee
o Skills using event management software (EMS or 25 Live)

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

More information on these policies can be found here: https://www.usg.edu/policymanual/section6/c2714 Board of Regents Policy Manual | University System of Georgia (usg.edu).

Salary range: $47,872.00 - $56,500.00 depending on experience

Location: Atlanta, GA

Job grade: A7

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening