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Financial Aid Default Specialist

Elizabeth City State University

United States, North Carolina, Elizabeth City

1704 Weeksville Road (Show on map)

Jul 25, 2025

Posting Details

Posting Summary

Position Number
Working Title	Financial Aid Default Specialist
Division	Academic Affairs
Department/Unit	Financial Aid
Section	Financial Aid (section)
Primary Purpose of Organizational Unit	The Office of Financial Aid is seeking a temporary Financial Aid Default Specialist to support efforts in reducing federal student loan defaults and promoting financial literacy among students. This position plays a vital role in guiding at-risk borrowers toward successful loan repayment by providing education, resources, and personalized support. Key responsibilities include: Conducting proactive outreach to students identified as at risk of loan default Serving as a knowledgeable resource on loan repayment options and borrower responsibilities Coordinating with internal departments and external loan servicers Providing administrative support and tracking student engagement and outcomes This role is essential in improving student financial wellness and ensuring compliance with federal regulations. The ideal candidate will have strong communication skills, attention to detail, and a commitment to student success.
Description of Work	Key Responsibilities Conduct outreach to borrowers via phone, email, or messaging to discuss loan repayment options and financial planning strategies Refer students to ECMC for support with deferment, forbearance, consolidation, and other available loan solutions Maintain detailed and compliant records of all borrower interactions in accordance with federal regulations Lead financial literacy initiatives to educate students on responsible loan management and budgeting Prepare and present regular reports on default prevention efforts and outcomes to leadership Provide loan counseling support at campus locations for both federal and alternative loan programs Collaborate with ECMC and other financial literacy partners to enhance and streamline outreach strategies Plan and deliver presentations, workshops, and participate in campus and community outreach events Respond promptly and accurately to borrower inquiries, ensuring clear communication of loan and servicer information Assist in developing and editing communications, including email campaigns and official documents Support special projects and perform other duties as assigned to advance the mission of the Office of Financial Aid
Competencies/Knowledge Skills, and Abilities Required in this Position	Qualifications * Minimum bachelor's degree * Two years' experience in higher education, or counseling * Some knowledge of federal student aid programs and repayment options * Proficiency in Microsoft Office applications * Strong communication and organizational skills with a student-focused mindset
License or Certification Required by Statute or Regulation
Management Preferences	Please Note: This is a temporary position, and the selected candidate will be limited to working up to 29 hours per week.
Position Recruitment Range	$25.00 per hour
Position Category	Staff
Position Status	Temporary
Work Hours (i.e. 8:00-5:00pm, etc.)
Work Schedule (i.e. Mon-Fri, Rotating Shifts, Etc.)

Posting Detail Information

Posting Number	ATS00224P
Job Open Date	07/25/2025
Job Close Date	08/01/2025
Open Until Filled
Special Instructions to Applicant
AA/EEO Statement	Elizabeth City State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.
Background Check Statement	Any offer of employment to a successful candidate will be conditioned upon the University's receipt of a satisfactory criminal background report.
Eligibility for Employment	Proper documentation of identity and eligibility for employment will be required before the hiring process can be completed. ECSU is an E-Verify participant.
Quicklink for Posting	https://jobs.ecsu.edu/postings/7385