New

Application Support Intern

Dartmouth College

United States, New Hampshire, Hanover

7 Lebanon Street (Show on map)

Jul 25, 2025

Position Information

Position Title	Application Support Intern
Position Number	0000000
Hiring Range Minimum	$25.00
Hiring Range Maximum	$28.00
Location of Position	Hanover, NH
Advertisement Text	This is an excellent opportunity for university students or recent graduates looking to gain hands-on experience in IT support, troubleshooting, and application management.
Position Purpose	This role provides hands-on assistance in supporting Dartmouth's Campus Services applications. We are seeking a motivated and detail-oriented Application Support Intern to join our IT team. The intern will assist in maintaining and supporting our business applications to ensure smooth functionality and user satisfaction. This is an excellent opportunity for university students or recent graduates looking to gain hands-on experience in IT support, troubleshooting, and application management. This position is on-site on the Hanover campus, a part-time role of 25-30 hours a week, and has a duration of six months.
Required Qualifications	Currently pursuing or recently completed a degree in Computer Science, Information Technology, or a related field. Basic understanding of software applications and IT support principles. Familiarity with databases, scripting, or programming is a plus. Eagerness to learn and adapt in a fast-paced IT environment. Strong problem-solving and troubleshooting skills; attention to detail. Good communication skills, both written and verbal. Ability to work collaboratively in a team environment. Strong customer service skills and ability to interact with a broad spectrum of staff. Well-developed degree of confidentiality, tact, judgment, and initiative.
Preferred Qualifications
FLSA	Non-Exempt
Employment Category	Temporary Part time
Schedule
Department Contact for Recruitment Inquiries	Jennifer Fullerton
Department Contact Phone Number	Jennifer.E.Fullerton@dartmouth.edu
Department Contact for Cover Letter	Jennifer Fullerton, Senior Business Systems Analyst
Contact's Phone Number	Jennifer.E.Fullerton@dartmouth.edu
Equal Opportunity Employer	Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.
Background Check	Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Special Instructions to Applicants	Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Quick Link	https://searchjobs.dartmouth.edu/postings/80169

Key Accountabilities

Facilities Application Support and Administration (80%):

Application Support:

Assist in monitoring and maintaining business applications to ensure optimal performance.
Respond to and resolve application-related incidents and service requests.
Collaborate with the development and IT teams to troubleshoot and identify root causes of application issues.
Provide timely updates to users regarding the status of their application issues.
Support data entry, reporting, and basic analysis as required.
Learn and adhere to IT service management processes and best practices.
Facilitates data management and ensures integrity of data.

User Support and Training:

Serve as the primary point of contact for e-Builder.
Document support procedures, issues, and solutions for knowledge sharing.
Participate in application testing and deployment activities.
Create and maintain user manuals, training materials, and system documentation.

Collaboration and Relationship Management (10%):

Develop customer partnerships built on delivery, timely and effective communication, and trust.
Identify opportunities and implements 'best practices' to improve user satisfaction by adding new services or modifying existing ones.

Culture and Employee Belonging (10%):

We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted. We want this culture to be felt by those who receive our services. The way we treat one another should be the same way we treat our customers.

Demonstrates a commitment to inclusion, and cultural awareness through actions, interactions, and communications with others.
Participates in division wide CEB initiatives and training, including promotion of the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability and Respect)
Collaborates, when appropriate, on other CEB-related initiatives within the division and College

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

Performs other duties as assigned.