Field Diagnostic Technician

GENERAL PURPOSE OF THE JOB:

This position performs various diagnostic onsite inspections for customers, as well as other inspection services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform/assist with diagnostic roof inspections, including Infrared, Nuclear, visual, & other inspection services, along with related information gathering and verification tasks.
• Work with Lead Diagnostics Technician
• Collaborate with other Field Supervisors as necessary.
• Assist with the Quality Control (QC) process for all diagnostic jobs, ensuring proper documentation to ensure that all work is completed accurately and that customers are satisfied.
• Conduct and foster professional and timely communication (via email, voicemail, and in-person meetings) with customers, sales representatives, field staff, and internal company personnel on all diagnostic-related matters.
• Serve as a point of contact for office personnel in case of any issues related to a diagnostic problem.
• Maintain a professional appearance and demeanor at all times when providing services to customers.
• In conjunction with the Manager of Diagnostic Services, assist in training other field personnel on diagnostic tools, techniques, and processes.
• Proper completion of all services and related paperwork.
• Participate in all safety trainings and complete any required documentation.
• Perform any other duty and/or project as required or assigned by the Manager of Diagnostic Services or the VP of General Services

OTHER SKILLS AND ABILITIES:

• Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management
• Ability to work independently
• Excellent customer service skills and ability to build relationships
• Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft.) and carry basic hand tools, equipment and/or material up to approx. 75 lbs. over long distances
• Capable of walking along rooftop edges (no fear of heights, good balance, etc.)
• Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc.)