Specialist, Enterprise Education - Lab Developer

Majesco isn't just riding the AI wave - we're leading it for the P&C and L&AH insurance industry. Born in the cloud and built with an AI-native vision, we've reimagined the insurance core as a platform that lets insurers move faster, see farther, and operate smarter. As leaders in intelligent SaaS solutions, we've embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, and digital solutions so our customers can reimagine their business with real-time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and outcomes.

In a world where change is constant, our native-cloud SaaS platform empowers insurers the agility to adapt to market and risk shifts quickly, reshape their operational cost structure, accelerate innovation readiness, and rethink how insurance can be done with the intelligence to stay ahead. With 1000+ implementations, we are the AI insurance leader that over 350 insurers, reinsurers, MGAs rely on to rethink how insurance can be done in today's modern era of insurance. Break free from the past and build the future of insurance.

Specialist, Enterprise Education - Lab Developer

Our Purpose

At Majesco, we believe in connecting people and business to Insurance in ways that are Innovative, Hyper-Relevant, Compelling and Personal. We bring together the brightest minds to build the future of Insurance; a world where Insurance makes life and business easier, more connected, and better protected.

Job Description Summary

We are seeking a Lab Developer with instructional design experience to join our Talent Development & Education team. This role requires experience designing and developing virtual labs end-to-end (preferably with Skillable) while applying sound instructional design principles to create impactful learning experiences for technical audiences.

Key Responsibilities

• Lead the design and development of interactive virtual labs for Majesco's software solutions and technical toolkits, ensuring alignment with learning objectives and audience needs.
• Collaborate with SMEs, Product Owners, and Developers to design real-world, hands-on experiences for learners in cloud-based environments (e.g., Azure, AWS, VMware).
• Design and develop microlearning modules, show-me simulations, and scored labs using Articulate Rise 360, Storyline, and Skillable.
• Develop technical scripts (PowerShell/SQL) to deploy, configure, and score lab environments when required.
• Translate complex technical workflows into clear, learner-centric instructions and assessments.
• Apply immersive, problem-based learning strategies to increase engagement and knowledge retention.
• Manage the end-to-end instructional design process (ADDIE), including needs analysis, storyboarding, content development, testing, implementation, and evaluation.
• Troubleshoot and maintain virtual labs by identifying UI changes, workflow errors, or scripting issues and implementing updates as needed.
• Partner with the LMS team to integrate lab-based courses into Majesco's learning platforms.
• Stay current on emerging technologies, virtual lab platforms (Skillable or similar), and SaaS environments to ensure training programs reflect modern practices.

Typical Skills and Experiences

Education: Bachelor's degree in Instructional Design, Computer Science, or a related field; equivalent professional experience accepted.

Required Experience:

• 5+ years of instructional design experience creating self-paced eLearning and technical training.
• 4+ years of experience designing and developing virtual labs end-to-end (Skillable experience strongly preferred).
• Proficiency with Articulate Rise 360 and Storyline for interactive eLearning development.
• Strong scripting skills with PowerShell and/or SQL to automate and manage virtual lab environments.
• Working knowledge of cloud platforms (Azure, AWS) and virtualization technologies (VMware, Docker, Hyper-V).

Preferred Experience:

• Experience with SaaS solutions and Agile environments.
• Familiarity with HTML, CSS, and JavaScript for enhanced learning solution customization.
• Insurance industry knowledge (P&C, L&A, or group products).
• Professional certifications such as CPLP, CTT+, or Skillable certifications in Lab Development.

Knowledge, Abilities, and Skills: This role requires a unique blend of technical fluency and instructional design expertise, enabling the creation of seamless, learner-centric experiences in virtualized environments. The ideal candidate will have strong analytical and troubleshooting skills to design, debug, and refine virtual labs, as well as the ability to translate complex technical concepts into engaging, hands-on learning. Excellent communication and collaboration skills are essential for partnering with technical and non-technical stakeholders across the organization.

The candidate should demonstrate proficiency in managing multiple projects in a fast-paced, remote environment while maintaining attention to detail and ensuring high-quality deliverables. A passion for innovation in training and a proactive approach to staying current with emerging technologies and learning methodologies are critical for success in this position.

Candidates are required to submit a portfolio of their work.

What Majesco Offers:

Majesco is committed to equal pay and transparency. The annual base salary range for this position is $87,000 to $110,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Majesco considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as market and business considerations when making compensation decisions.

At Majesco, we offer a comprehensive employee benefits package with most coverage starting Day One. Our benefits package includes, but is not limited to: Medical, dental & vision insurance; employer-funded HSA coordinating with a high-deductible health plan; FSA, short-term/long-term disability; Life/AD&D insurance; 401(k), flexible time off, paid sick days and 11 paid holidays; paid parental/bonding leave; career anniversary leave and other voluntary benefits.