Business Solutions Partner - Digital Marketing

All about us

You likely know us as an insurance company, but that's just a portion of what we do. Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It's a mission we take seriously.

We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond.

Work environment

This opportunity is open to a remote, hybrid or in-office working arrangement. We empower our employees to find a work style that is best for them. Learn more at Life at Blue | BCBSND.

Pay information

• Pay Level: 023
• FLSA Category: Non-exempt - Hourly
• Individual pay will be based on skills, experience, qualifications, location, internal equity, and other relevant factors.
• Opportunities for continued salary growth through a performance-based merit program.

A day in the life

The Business Solutions Partner is responsible for building and maintaining strong relationships with business areas and external solutions providers, ensuring their specific needs and expectations are met while delivering in a way that drives the greatest possible value and impact. This role partners with business areas, supporting their processes and technologies, serving as a platform vendor liaison for day-to-day needs, enhancements, delivery, and platform issues.

Your responsibilities will include

• Engages with business owners to understand divisional priorities to ensure alignment with external solutions providers roadmaps and organizational strategies.
• Demonstrates a working knowledge of business operations, procedures, technologies, and systems. Remains up to date in business domains and integrations through collaboration with stakeholders and external solutions providers.
• Analyzes operational and systems problems to identify and understand core issues by visualizing full process. Provides platform/system expertise and organizational knowledge.
• Communicates effectively and facilitates problem resolution discussions with business stakeholders and external solutions providers to quickly resolve issues. Develops a collaborative working relationship with business stakeholders and external solutions providers.
• Drives work effort for assigned initiatives contributing suggestions, assisting with implementation of improvements and enhancements, and creating efficiencies across the organization or with the external solutions provider. Adheres to current processes and utilizes tools effectively.
• Troubleshoots a range of moderate to complex issues daily to support end user development, systems testing performance, and inventory management to maximize capacity.
• Serves as point of contact for systems integration enhancements with internal divisions and external solutions providers for best optimization.
• Ensures documentation and data accuracy are up to standards by adhering to consistent, clear, complete, and up-to-date best practices. Adheres to current processes and utilizes tools effectively.
• Supports the management of ticket processes with external solutions provider and ensures agreed upon processes are aligned and governed appropriately. Requires flexibility with after core business hours and weekend coverage to ensure timely submission of incoming service portal tickets/issues.

What you need to succeed

• A Bachelor's degree in Business Management, Risk Management, Business, Technology, Project Management or related field. Equivalent combination of education and experience can be substituted.
• 3 years of business analytics, healthcare, data analysis, insurance, project/program management, risk management, or related experience.
• Develop, maintain and strengthen effective relationships with others.
• Be a problem solver with the ability to research, analyze and define methods, practices, and procedures to resolve issues.
• A strong ability to prioritize and organize work with varying timelines for projects and daily work.

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

Benefits

• Affordable medical, dental and vision coverage accepted throughout the United States
• Employer funded Lifestyle Spending Accounts, Health Savings Accounts and Health Reimbursement Arrangements
• Employer-paid life and disability insurance
• 401(k) retirement plan with company match and immediate vesting
• Paid holidays, paid time off (PTO), PTO donation program, and paid parental leave
• Voluntary benefits including Accident, Hospital Indemnity, Critical Illness, Term/Whole Life, Cancer Care Insurance, and more.

Additional company perks

• Robust mental health offerings including an Employee Assistance Program, Learn to Live, meQ.
• Comprehensive learning and development opportunities and an Educational Assistance Program.
• 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours.
• Employee recognition, community initiative events and yearly company outings.
• Workplace flexibility offering different options for working arrangements and the freedom to make time for important commitments.
• Opportunities to connect through employee committees.

Equal opportunity employment

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

For questions, please email careers@bcbsnd.com.

This job posting will be closed 8/7/2025 at 8:00 a.m. (CT). No further applications will be considered.