Customer Service Representative
 Azelis Americas | |
life insurance, 401(k)
| |
 United States, California, Carlsbad | |
 Jul 24, 2025 | |
|
Customer Service Representative Full-time Non-exempt Hourly Gillco Ingredients is growing food ingredient company in San Marcos looking for a customer service representative to join our amazing team. We are seeking an experienced proactive Customer Service Representative with integrity and an outstanding work ethic. The ideal candidate will have very strong communications skills (verbal and written), the ability to maintain a positive demeanor while problem solving, and a genuine desire to provide excellent service. It is essential to be a quick learner and accomplished in business communications. Essential Duties and Responsibilities * Opens customer accounts by recording account information. * Maintains customer records by updating account information. * Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. * Forwards sales opportunities to management and sales department by collecting customer information and analyzing customer needs. * Provide Customer support via telephone and email communication. * Handles incoming customer requests such as order tracking, billing questions, product documentation, and other general customer inquiries. * Other duties as maybe assigned by management from time to time. Job description will be reviewed and updated from time to time. The duties and responsibilities may be modified, at any time, at management's discretion, in accordance with business needs Education/Experience High school diploma or GED, at a minimum. College degree preferred. In addition, at least one (1) year of job-related experience is normally required to perform this job. Computer Skills * Working knowledge of PC based desktop computers and server-based networks. * Working knowledge of MS Word, Excel and PowerPoint. General Requirements * Reliable attendance * Ability to read and interpret business documents * Maintains confidentiality and security of sensitive company information. * Ability to analyze and solve problems. * Works well and communicates effectively with others. * Ability to prepare reports, correspondence and memos. * Maintains accurate and complete records. * Pays attention to detail. * Ability to plan, organize, prioritize, multi-task and use time productively and efficiently. * Provides prompt and courteous customer service. Top benefits or perks: As a team member at Gillco, you'll have:
| |