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Operations Specialist

University of New Mexico
Monthly: $3,802.93 - $4,901.87
life insurance, remote work
United States, New Mexico, Albuquerque
1 University Of New Mexico (Show on map)
Jul 25, 2025

Requisition ID
req34014

Working Title
Operations Specialist

Position Grade
11

Position Summary

UNM's Office for Community Health (OCH) is a key resource to New Mexico's communities and operates under the Executive Vice President of Health Sciences. OCH's many programs offer a diverse set of resources linking community health needs with University resources in all mission areas-clinical services, education, research and health policy. This position, also referred to as the Family Specialist, reports to the Project Director and provides health and wellness support as well as education to families in the primary care setting.

The Mas DULCE program is a universal, family support, clinic and community-based intervention for postpartum people and their infants, aged 0 to 12 months. The Family Specialist is the anchor for the program in the clinic, and a team of Community Health Workers lead a peer support group component with patients in the community. As part of the daily responsibilities, the Mas DULCE Family Specialist meets with families at routine well-child visits. They provide periodic check-ins between medical provider encounters via phone, text or email. During encounters, the Mas DULCE Family Specialist utilizes evidence-based education and nationally approved guidelines to ensure that families are supported in caring for their children and adhering to the recommended plan of care.

The Mas DULCE Family Specialist also connects families to services supporting unmet economic, social, and legal needs. The Family Specialist is also responsible for recruiting for the peer support group component, serving as a link between the clinic and the peer support team, and working collaboratively with the team. Vital to the role of the Mas DULCE Family Specialist is responsibility over data collection, performing patient documentation in the electronic medical record (EMR) and in REDCap, and participating in quality improvement activities, training and national meetings as needed. This is a part-time (0.75 FTE or 30 hours per week) position with flexible hours in a clinic setting. Ideal candidate must be able to work with minimal supervision.

See the Position Description for additional information.



Conditions of Employment

Minimum Qualifications

High school diploma or GED; at least 7 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.



Preferred Qualifications
  • Bilingual (English and Spanish)
  • Certified Community Health Worker or Certified Peer Support Worker
  • Experience documenting in electronic medical records, REDCap or other patient data platform


Additional Requirements

Campus
Health Sciences Center (HSC) - Albuquerque, NM

Department
VP for Comm Health Administration (196A)

Employment Type
Staff

Staff Type
Term - Part-Time

Term End Date
06/30/2026

Status
Exempt

Pay
Monthly: $3,802.93 - $4,901.87

Benefits Eligible
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

ERB Statement
As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required
Yes

For Best Consideration Date
8/6/2025

Eligible for Remote Work
No

Eligible for Remote Work Statement
This position is eligible for a remote work agreement (RWA), to include Hybrid, In-State, and Out-of-State. For more information about Remote Work Agreements, please refer to UAP 3245, Remote Work, Section 5, Establishing a Remote Work Agreement and Section 6, Out-of-State Employee Responsibilities.
All Regular employees hired for an Out-of-State RWA must agree to an employee status of Term Appointment and subject to regular renewals no longer than yearly, in accordance with UAP 3200, Employee Classification. Renewal of Term Appointments is not guaranteed; the remote work arrangement, operational, and business needs will be considered in determining whether to renew the Term Appointment.

Application Instructions

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.


Please include a resume detailing your complete work history.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.



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