Technical Project Coordinator

Description

POSITION SUMMARY

The Technical Project Coordinator engages with the programming department and key business areas to improve workflow and communication between internal and external stakeholders regarding key software development projects. This position acts as liaison between design teams, technical teams, client support teams, and management to ensure transparency throughout the development process, from initial concept to implementation. The Technical Project Coordinator is responsible for tracking the status of project milestones, coordinating meetings between relevant players, and providing updates to programming management and the Executive Council team on the progress of key projects in the queue. This position will also be responsible for coordinating project rollouts for major project implementations, or assigning the tasks to other players as appropriate.

The Technical Project Coordinator will also play a role in custom projects, in cases where there is a direct member-facing component (for example, an SSO from online banking to a third-party vendor's site). At the start of a major custom project, this position will be responsible for working with the DHD team to determine the need for client-facing communication about product design in order to secure client buy-in, as well as to provide a clear picture of the project scope to all technical teams who will be involved in the development, then working with appropriate teams to produce the required documentation.

The ability to apply independent judgment is critical in managing complex tasks and making decisions that directly impact the organization's success. This includes assessing situations, analyzing available information, and evaluating potential risks and benefits to determine the best course of action. The individual in this role is expected to make well-informed decisions without constant supervision, addressing challenges with confidence and ensuring alignment with organizational goals and values. This function involves balancing competing priorities, managing ambiguity, and handling urgent or sensitive matters with discretion.

ESSENTIAL JOB FUNCTIONS

1. Act as a liaison between programming, business area leaders (Sales, CMS, etc.), and the Executive Council team on significant software enhancement projects.

2. Work with technical teams to set project milestones and timelines; provide regular progress reports to the EVP of Software Development and Product Team leaders on assigned projects.

3. Act as a liaison between programming, spec creation, and client communications. Ensure that Site-4 and self-processing clients are included and receive the benefits of all projects as applicable.

4. Work with DHD leaders on custom projects with member-facing components to provide appropriate client communications needed for securing client approvals, as well as internal communications for project designers and technical teams.

5. Participate in all quarterly programming strategic planning sessions and weekly Product Team meetings.

6. Develop a plan and work with the Writing, Marketing, and Management Services teams to execute on new communications and marketing regarding third-party interfaces and custom tools already available to clients, with the goal of encouraging clients to make use of existing tools rather than building new where practical.

7. For projects that are implemented for all clients across the network, coordinate tasks and communications necessary for project rollouts.

8. Participate in appropriate focus groups and client sessions in order to cultivate an understanding of the client's and end-user's points of view.

9. Exercise extensive independent judgment to assess complex situations, analyze information, and make decisions that align with organizational goals.

10. Manage multiple priorities effectively, demonstrating discretion and sound decision-making across all responsibilities.

11. Perform additional duties as assigned to support organizational goals and evolving business needs.

JOB SPECIFICATIONS

1. Four-year degree in business-related, IT or project management field or equivalent work experience is required. Equivalent experience would be at least 1-2 years of working experience in CU*Base, financial services, or IT related industry.

2. Experience and comfort working with computer software; ability to learn and explore new software independently.

3. Experience with the CU*Answers CU*BASE system is required.

4. Familiarity with credit union operations, regulations and procedures, accounting and balancing functions preferred but not required.

5. Ability to work independently and manage projects with minimal supervision.

6. Excellent organizational skills; ability to manage multiple projects simultaneously; ability to effectively handle rapidly-changing priorities and meet deadlines.

7. Excellent verbal and written communication skills.

8. Ability to deal with external clients as well as internal staff.

9. Excellent attention to detail and accuracy.

10. Ability to use discretion when dealing with sensitive or confidential data.

11. Ability to work effectively with other CU*Answers teams.

12. Ability to operate telephone, photocopier, fax machines and PC workstation.

13. Regular and predictable attendance.

14. Embrace and adhere to the company mission and the seven cooperative principles of a cooperative.

CU*Answers is an Equal Employment Opportunity employer that supports the unique perspectives and experiences from all employees and supports a collaborative community spirit. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any status or condition protected by applicable federal, state or local laws.