New

ServiceNow Product Owner

TEKsystems
$50.00 - $60.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Grand Rapids
Jul 18, 2025
We are seeking an experienced ServiceNow Strategic Portfolio Management (SPM) Product Owner with 2-5 years of expertise in enhancing ServiceNow platforms. This role involves guiding the buildout of SPM solutions to align with business objectives. The ideal candidate will act as a bridge between stakeholders and technical teams, ensuring the successful implementation of innovative solutions. The ideal candidate for this role has 2 to 5 years of relevant work experience. As part of their role on a product team, a successful Product Owner should fulfill the following duties and responsibilities: - Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements - Defining the vision for the team's product - Creating a product road map based on this vision - Managing the product backlog and prioritizing them based on changing requirements - Overseeing all stages of product creation including design and development - Developing user stories - Monitoring and evaluating product progress at each stage of the process - Liaising with the product team and end-users to deliver updates - Participating in Scrum meetings and product sprints Product Ownership: - Organize and prioritize the product backlog, refining user stories and acceptance criteria. - Enhance Demand, Resource, Enterprise Agile Platform (EAP), and Waterfall modules. - Manage continual improvement around dashboarding and reporting capabilities. - Oversee end-to-end delivery of SPM features, from ideation to deployment. - Ensure documentation matches current state of process and system. - Manage testing plan(s) for SPM for bi-annual upgrades. - Stakeholder Collaboration: - Work closely with business stakeholders, architects, developers, and Scrum Masters to capture requirements and translate them into actionable deliverables. - Conduct product demonstrations for stakeholders and gather feedback for continuous improvement. - Technical Oversight: - Provide subject matter expertise on ServiceNow SPM modules, including configuration, workflows, and customizations. - Collaborate on technical designs and ensure adherence to ServiceNow best practices. - Lead testing efforts, including User Acceptance Testing (UAT), to ensure quality deliverables. Additional Skills & Qualifications - Minimum of 2-5 years working on the ServiceNow platform with a focus on Strategic Portfolio Management (SPM). - Certifications (Preferred): - Certified ServiceNow Administrator (CSA). - Certified Implementation Specialist - SPM. - Agile certifications such as Scrum Master, Product Owner, SAFe Agilist, or Kanban System Design. - Technical Skills: - Strong knowledge of ServiceNow SPM modules, including portfolio management, demand management, and resource management. - Proficiency in Agile frameworks (Scrum, Kanban) and SDLC methodologies. - Familiarity with Common Service Data Model (CSDM) and data analytics/reporting. Pay and Benefits The pay range for this position is $50.00 - $60.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Grand Rapids,MI. Application Deadline This position is anticipated to close on Jul 31, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.