Patient Navigator

Monday - Friday; 8am - 5pm

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The UNC Adams School of Dentistry Division of Pediatric and Public Health provides oral health care for individuals from infancy through adolescence, and promotes the prevention of oral disease. The Pediatric Dentistry discipline is committed to the treatment of children, adolescents and special needs patients while balancing teaching, scholarship, patient care, research and professional service activities.

This position's primary function is to serve as the departmental DDS patient navigator/scheduler by corresponding with parents, guardians, care-givers, social services, etc. for primary DDS students and residents, and faculty as needed in the clinic setting. Direct contact via UNCH MyChart, telephone, email, and mail via the United States Postal Service will also be required. Accurately communicate the message of both the patient and provider. Serve as patient advocate ensuring that the client receives access to all appropriate services.

Secondarily, this position will provide receptionist duties for Pediatric Dentistry in person and by telephone in a pleasant and professional manner. Identify, understand, and multitask on a continual basis. Assist the main Patient Relations Representative with the scheduling of Grad Program screening patients. Help to resolve resident patient, parent, or guardian issues by reviewing records and corresponding with the proper parties by phone, fax, or mail. Assists faculty, residents, students, and patients by maintaining all documentation for patient assignments, patient progress and departmental requirements. Facilitate patient care activities through communications with residents, parents of patients, and referring dental practices.

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Must have excellent communication and interpersonal skills. Attention to detail with dates, numbers and names. Exceptional multitasking and time management skills.

Preference given to candidates fluent in reading, writing, and speaking the Spanish language. Will also prefer candidates with electronic patient record systems experience and scheduling for a medical or dental front office.

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.