Regional Clinic Manager (Washington/Oregon)

We're seeking a driven and experienced Regional Clinic Manager to lead our hearing care clinics across the Washington and Oregon regions. This role is ideal for a collaborative leader who is passionate about patient care, team development, and operational excellence. As the Regional Clinic Manager, you'll oversee multiple clinic locations, ensuring compliance with industry standards, fostering high-performing teams, and driving patient satisfaction. With a focus on quality assurance, performance improvement, and community engagement, you'll play a key role in shaping the future of our clinics and making a meaningful difference in the lives of those we serve.

JOB RESPONSIBILITIES/RESULTS:

• Team Leadership: Recruit, train and supervise clinic staff, fostering a positive work environment and promoting professional development.
• Quality Assurance: Implement and monitor patient care standards to ensure high-quality hearing care services.
• Compliance: Ensure all clinics adhere to hearing care regulations, policies, and accreditation standards. Perform clinical skills and clinical standards audits.
• Patient Satisfaction: Monitor and improve patient satisfaction levels through feedback and service enhancements.
• Performance Metrics: Analyze performance data (KPI), generate reports, and implement improvements based on findings.
• Stakeholder collaboration: Liaise with internal and external stakeholders, including hearing care providers, patients, shared services, and community partners to promote clinic services and address concerns.
• Business Acumen: Analyze and implement improvements related to P & L, monitor business expenses, strategic evaluation of territory and real estate sourcing.
• Influence: Adherence to company policies and practices, execute company initiatives, maintain a clinical presence including clinic coverage as needed, communicate effectively on individual and group level.
• Other duties: as assigned.

JOB REQUIREMENTS:

• Education (i.e. 4-year college degree, license, certification)
  
  
  
  • Licensed Audiologist or Hearing Instrument Specialist, preferred
  • Certified Audio Tech or higher required
  • High School degree or equivalent required
  • 2-year degree or equivalent preferred
  
  
  
  

Experience:

• Experienced hearing care professional - Audiologist or Hearing Instrument Specialist
  
  
  
  • Excellent record of accomplishment of leading individuals and teams
  • Excellent record of accomplishment of building trust and building interpersonal relationships
  • Sales and business operations experience
  • Experience managing multi-unit businesses preferred
  
  
  
  

Knowledge / Technical Requirements:

• Working knowledge of hearing testing equipment
• Working knowledge of the market and business best practices, including fiscal responsibility
• Working knowledge of typical office computer and software systems

Competencies, Skills & Abilities:

• Excellent verbal and written communication skills
• Ability to translate business analytics to actionable priorities for clinic staff
• Ability to identify opportunities, solve problems and create solutions
• Ability to build strong teams, set clear direction, motivate behavior change and resolve conflict
• Ability to build interpersonal relationships within and outside of Audibel Retail

WORK CONTEXT

Working Conditions:

• Heavy travel within geographic area (drivable); light domestic air travel as necessary or assigned. Some overnights required.
• Up to 80% of travel is expected

Equipment Operation:

• Standard office equipment

This job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.

Salary and Other Compensation:
The annual salary for this position is between $88,550.00 - $123,900.00. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid sick and safe time, and 6 paid holidays annually.

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