Data Center Technical Services Admin

Altorfer Power Systems is looking to fill the position of Data Center Technical Services Admin. The primary function of this role is to manage the warranty claims process for assigned data center customer accounts for Altorfer's Inc. and Ind. divisions. Additionally, this position will support the data center service team with administrative tasks and monitor data center warehouse operations to ensure proper job coordination and warranty parts dispositioning. The Data Center Warranty Administrator is required to manage multiple tasks simultaneously. Effective time management, strong organizational skills, and technical aptitude are essential for success. Close interaction with Altorfer's data center team, warranty team, various vendors, and the Caterpillar factory warranty team is required.

Coordinate and manage Altorfer's data center warranty claims process to help ensure we deliver world class service to our external and internal customers while minimizing warranty related expenses.
• Ensure Caterpillar, Altorfer, packager, and various vendor warranty requirements and procedures are followed.
• Ensure accurate claim documentation and timely submission.
• Interpret technical repair data and validate eligibility under warranty.
• Coordinate with service personnel to gather necessary claim information.
• Monitor claim status, resolve discrepancies, and reconcile credits.
• Maintain Altorfer's warranty procedure documentation to ensure data center technicians, project managers, and service supervisors can effectively support the warranty process.
• Monitor Altorfer's data center warehouse areas to ensure warranty return parts are properly dispositioned.
• Monitor Altorfer's data center warehouse areas to ensure data center job materials are properly organized, staged, distributed, and returned as needed.
• Provide administrative support to the data center service team.
• Always follow all Altorfer safety and PPE requirements.

• Associates degree preferred. Preferred areas of study include automotive/diesel technology, digital, data analytics, business administration, electronics, engineering, computer technology, etc., with a minimum of 3-5 years of applicable work experience desired.
• This position requires a level of technical understanding of engine/generator components, engine/generator systems functionality, and basic failure analysis.
• Computer literate and proficient with programs such as Microsoft Word, Excel, Power BI, Outlook, and other data systems required.
• Must be a self-starter with the ability to multi-task in a fast-paced environment.
• Strong analytical, quantitative, and problem-solving skills working across multiple systems, management levels, and functions.
• Ability to read and interpret documents such as equipment service manuals, parts literature, policies, claims, and standard operating procedures.
• Must possess excellent oral and written communication skills to provide professional business communication when sending emails, letters, notes, and documenting policies and procedures.
• Excellent customer service skills are needed.
• Dependability and organizational skills are a must.
• Ability to use initiative and work independently without direct supervision.

Altorfer Industries offers an industry leading compensation and benefit package:

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Payrate: $20.00 - $35.00 per hour

This position may require infrequent travel, remote work from onsite project locations, and work in outdoor environments during various weather conditions. It will require daily work in an office and warehouse environment. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls and write or use a keyboard to communicate through written means, and sit in a vehicle while traveling and working on project sites. May on a continuous basis walk, bend, and lift up to 50lbs. May be required to wear appropriate safety equipment (IE- hard hat, safety glasses or side shields, safety toed shoes, etc.) when needed. The noise level while on project sites can be significant and may require hearing protection to be worn. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is critical to our success. Here at Altorfer, we have over 35 locations and 1,300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.