Learning & Development Specialist

Job Summary

The Learning & Development Specialist is responsible for coordinating, designing, and supporting effective learning experiences that advance employee performance, engagement, and organizational goals. This role combines hands-on instructional design with training operations, LMS administration, and program support. It plays a vital part in ensuring the successful execution of training initiatives across the organization.

This role creates custom learning content using adult learning principles and instructional design best practices while managing course deployment, tracking, and reporting through the Learning Management System (LMS). In addition, the Specialist supports department-level training enablement through train-the-trainer consultation and helps execute key development programs including onboarding, compliance training, and internship coordination.

Essential Job Duties & Responsibilities

Learning Operations & LMS Administration

• Serve as administrator for the Learning Management System (LMS), including course setup, assignment, troubleshooting, and reporting.
• Maintain accurate training records and ensure compliance with regulatory and internal training requirements.
• Support training intake meetings to assess needs and recommend learning solutions.
• Generate and analyze reports to measure training effectiveness, track completions, and inform decisions.

Instructional Design & Content Development

• Design and develop engaging training programs (eLearning, virtual, in-person, and blended) that align with adult learning principles and strategic needs.
• Collaborate with internal subject matter experts (SMEs) to gather content and translate it into effective learning solutions.
• Create training courses, job aids, facilitator guides, and learner-facing materials.

Program Coordination & Strategic Support

• Coordinate the delivery of enterprise training programs such as new hire orientation, summer internship program, and annual compliance training.
• Act as a point of contact for decentralized training development, enabling departments through templates, consultations, and branded best practices.
• Partner with marketing and communications teams to ensure training materials meet internal branding standards.
• Support change initiatives by aligning training with organizational culture and transformation goals.

Performance Measurement & Improvement

• Collect and analyze feedback and learning metrics to continuously improve programs.
• Evaluate learning outcomes and provide insights and recommendations for enhancements.
• Performs other related duties as assigned or requested.

Experience Needed:

• Minimum of 3 years in training delivery, instructional design, curriculum development and/or any equivalent combination of education, training and project management experience.
• 2+ years of prior work experience in a financial institution is a significant plus.
• Previous working experience as an administrator of electronic learning management system or online learning design is strongly preferred.

Education, Licensure & Certification Needed:

• Bachelor's degree in a business-related field, instructional design, education or equivalent work experience required.
• Active certification in Instructional Design from the Association for Talent Development or entity of similar caliber is ideal.

Skills & Abilities Needed:

• Excellent oral, written, interpersonal and presentation skills.
• Ability to train one-on-one and in a group setting.
• Familiarity with change management and organizational development concepts.
• Strong project management skills with the ability to work with multiple priorities in a fast-paced, dynamic environment
• Lesson and curriculum planning sills with the ability to write effective copy, instructional text, audio scripts/video scripts
• Thorough knowledge of adult learning techniques with the ability to assess adult learning and development.
• Data literacy and experience creating and interpreting training dashboards or reports.
• Proven working experience in instructional design and with instructional technology. Active listening and critical thinking skills. Effective judgement and decision-making ability.
• Technologically intermediate/advanced skills in MS products