Program Manager - Caterpillar Dealer Initiatives

Join the Weisiger Group Team

As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we've supported the strength of our communities by supplying equipment for critical infrastructure and commerce, and by funding programs that advance social and economic vitality. Being around for nearly 100 years means we change and pivot to capture opportunities and avoid challenges. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that's built to last.

We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential.

Join a leading solutions provider and be a part of a group of highly skilled technicians, sales and support team members who exist to serve as a trusted partner to our customers, communities, and fellow employees.

Summary

The Weisiger Group is looking for an initiative-taking and experienced Program Manager to join our ePMO team. Our organization values engagement and partnership, and we are looking for someone who shares our passion for building strong relationships with stakeholders and driving successful programs and project outcomes.

This role will serve as the Program Manager dedicated to supporting Carolina Cat's successful completion and/or metric attainment for all Caterpillar dealer initiatives that require enterprise support. This includes partnering with Caterpillar and Carolina Cat stakeholders on annual dealer excellence programs, technology and digital initiatives, and strategic initiatives shared by Caterpillar to their dealer network.

As a member of the ePMO, the Program Manager is responsible for, though not limited to, plans and processes to achieve project/program objectives within scope, time, quality, and budget constraints. The Program Manager will work across multiple business areas to manage both IT/digital and business-related deliverables and goals under minimal supervision. The Program Manager will form a strong relationship with the Caterpillar representatives and Carolina Cat business stakeholders. They will partner to clarify requirements and expectations, resolve issues, provide program and project status updates and escalates issues and concerns appropriately. To be successful in this role you must be willing and able to partner with business stakeholders, "roll up your sleeves," and provide value outside of basic program and project management tasks. Prior management consulting and program/project management or change management experience required.

Essential Functions

• Caterpillar Excellence program management and tracking for Carolina Cat.
• Program management of Caterpillar Annual Deployment Plan, including performing project intake activities for all projects within the program, partnering with the Carolina Cat Applications team to assess the level of effort and requirements, and communicating program status to leaders at Caterpillar and Carolina Cat.
• Shepherd and manage other program requests from Caterpillar to Carolina Cat that require cross functional support (e.g., legal agreements, technology updates, data sharing requests, etc.).
• Organize project teams by assigning individual responsibilities, developing project schedules, and determining resource requirements necessary to ensure project/program success and/or compliance.
• Perform business analysis and develop requirements documentation for scope alignment, solution development, resource determination, time and costs for any technology or digital requests from Caterpillar to Carolina Cat.
• Assist in annual planning for Carolina Cat.
• Assist in preparing Carolina Cat executives for Caterpillar conferences and meetings.
• Include necessary change management activities to ensure adoption from the Caterpillar program requests (e.g., communication to appropriate audiences, training, etc.).
• Identify long term, sustainable, scalable solutions that meet Caterpillar metric goals, but also ensure Carolina Cat's long-term adoption and success.
• Identify and coordinate workstreams, as well as orchestrate collaboration across the enterprise.
• Monitors the status of programs, metrics, and projects, including raising risks and dependencies to executives prior to them becoming issues.
• Manage issues, risks, decisions, and change requests using appropriate and agreed upon processes and tools established within the ePMO.
• Provide regular program and project status reports to Carolina Cat and Caterpillar stakeholders.
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• Bachelor's Degree or equivalent experience in Program/Project Management, General Business, Management, or similar studies.
• 10+ years of management consulting, project management, change management, business analyst experience.
• 5+ years in a client or senior stakeholder-facing role, with strong communication skills.
• Familiarity with technology platform and data integration concepts (e.g., high level knowledge of how an API works).
• Technology requirements documentation experience.
• Experience running multiple projects and programs simultaneously to successful completion.
• Proven ability to drive projects from concept through completion with minimal guidance.
• Ability to work with ambiguity and find order in chaos.
• Experience and comfort with working with executive stakeholders as well as front-line users.

Preferred

• MBA or masters in an equivalent field
• Exposure and experience with Lean, PMI, 6s or Agile methodologies
• Familiarity or experience working with continuous improvement specialists to deliver projects.
• Experience with construction or heavy equipment industry including service, parts, sales, and rental.

Certifications / Licenses / Registrations

Preferred for candidate to have one or more of the following certifications:

• PMI/PMP
• Lean / Six Sigma
• 6s
• Prosci (Change Management)

Computer Skills

• Advanced Microsoft Office skills (PowerPoint, Word, Outlook, etc.).
• Expert in Microsoft Excel (deep knowledge of formulas and data analysis).
• Intermediate skills with team productivity tools (SharePoint, Smartsheet, etc.).
• Intermediate skills in process mapping tools (Visio or equivalent)
• Project Management Tools

Attributes

• Proactive and growth mindset with the desire to work in a collaborative environment.
• Inquisitive and naturally curious. Wants to dig deeper to understand root cause and/or the underlying "why."
• High level of motivation, self-starter, excellent at follow-up, team-player with ability to work with front line employees, middle management, and executives to deliver within defined timelines.
• Ability to succeed in a fast-paced, dynamic, and high growth environment.
• Entrepreneurial: If the right process or tool is not available, raise your hand and provide recommendations for a solution.
• Accountable: Does what they say. Honors commitments. Takes action. Follows through.
• Detail Oriented: Gets the details right in all work products and communications.
• Positive & Engaged: Brings a cheerful outlook to work. Understands that employees succeed together.
• Principled: Does the right thing. Remains honest and provides constructive feedback.
• Adaptable: Improve always. Seeks to continuously improve the business, the team, and themselves.

Language Skills

• Strong communication skills (written, verbal, presentation).
• Able to communicate understanding and empathy when dealing with internal and external stakeholders.

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

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EEO/AA Employer. All qualified individuals - including minorities, females, veterans and individuals with disabilities - are encouraged to apply.