Admissions Officer

Penn State's Undergraduate Admissions Office seeks a customer service-centered individual for an Admissions Officer opening within the Undergraduate Recruitment team. Reporting to the Assistant Director for Recruitment and Engagement, this position will require excellent communication skills as the primary focus of the role will be corresponding to prospective students and families via phone and by email. A heavy emphasis will also be placed on public speaking to deliver various recruitment presentations.

After completing three months of in-office training, this position will have the opportunity to offer a flexible work arrangement that combines a hybrid of remote and on-campus work. Questions related to flexible work should be directed to the hiring manager during the interview process.

Primary duties will include, but are not limited to:

• Counsel prospective students and families regarding application and enrollmentprocesses throughout the admissions cycle; mainly through phone calls, but also via email, virtual and in-person appointment sessions

• Respond to requests from individual applicants, families, inquiries, and school counselors

• Present to audiences of approximately 150 attendees at recruitment and/or enrollment services sessions and events for prospective and accepted students, sharing knowledge about the admissions process, academic programs, financial aid, campus life, and University structure

• Evaluate and analyze application credentials to help determine eligibility for admission

• Update student records and applications as requested

• Assist withvarious recruitment event tasks such as guest check-in, information station, and walking tour orvenue chaperone shifts

• Contribute to fostering an inclusive, welcoming, and collaborative team and professional environment

• Some evening and weekend work may be required

This position is filled at the Intermediate Professional level.

Who we are looking for:

• Ability to manage concurrent projects with a high level of accuracy

• Proven time management skills and attention to detail

• Excellent verbal, written, communication, organizational, and public speaking skills

• Exemplary customer service skills handling a variety of audiences

• Capacity to work in a collaborative team environment

• Knowledge of PeopleSoft Campus Solutions, Slate (or other CRM system), and Microsoft Office Suite is preferred

How to apply:

• Submit a cover letter that includes a statement detailing how you or any of your previous roles included public speaking and/or customer service

• Submit a resume