Regional Traffic Management Center Operator

As a key member of the Traffic Management Center (TMC), this role is essential for ensuring the safe and efficient movement of traffic throughout the region. The employee will leverage advanced Intelligent Transportation Systems (ITS), enhance communication strategies, and implement effective incident management techniques to optimize traffic flow. This position not only contributes to the overall safety of the community but also plays a vital role in improving the daily commuting experience for all road users. If you are looking for a rewarding opportunity to make a significant impact in traffic management, we encourage you to apply now!

The monitoring of various communication and surveillance systems is essential for maintaining public safety and efficient traffic management. This includes overseeing CCTV feeds, 800 MHz radio communications, police and fire scanners, and incident detection devices, while also evaluating current roadway conditions related to traffic flow, weather, and overall operational status. In the event of an incident, it is crucial to assess the area of influence and disseminate traveler information through the activation of Highway Advisory Radio (HAR) devices, Dynamic Message Boards, and Variable Message Boards. The use of advanced Intelligent Transportation Systems (ITS) software packages is integral to this process, ensuring timely and accurate information dissemination.

In addition to monitoring, it is imperative to report and alert maintenance personnel regarding highway incidents or adverse weather conditions that could pose immediate risks to public safety. Effective management of Service Patrol Vehicle activities is also a key responsibility, which involves directing these vehicles to incidents and meticulously tracking their actions. This includes notifying the State Police about abandoned vehicles that may obstruct traffic or hinder emergency response efforts. Furthermore, the activation of AMBER and MEPA Alerts is carried out as directed by the Pennsylvania State Police, ensuring rapid response to critical situations.

For special events, such as those at the Farm Show, Carlisle Fair Grounds, Hollywood Casino, and Hershey Park, an Action Event Plan must be developed to manage traffic and ensure safety. All communications to and from the Traffic Management Center (TMC) are recorded, and the functionality of all equipment, including CCTV, Dynamic Message Signs (DMS), Variable Message Signs (VMS), and HAR, is verified. Any discrepancies in the Intelligent Transportation Systems devices are promptly reported. Continuous monitoring of current and forecasted weather conditions is also essential, along with the management of the Road Closure Reporting System (RCRS) statewide to address any necessary closures effectively.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 5:00 AM to 1:00 PM, Thursday - Monday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time upon completion of probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS
Minimum Experience and Training Requirements:

• One year of experience evaluating and coordinating information related to traffic data, incidents or conditions.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.