Director Clinical Services - Brown Deer

Provide Effective Campus Leadership. In partnership with other leaders provide clinical and management leadership so that the programs function successfully and maintain the confidence of all stakeholders, including patients, families staff, referents, and the community. This includes, but is not limited to:

Oversee quality patient care.

• Review admission screens when assigned.
• Participate in staffing as needed and provide recommendations regarding treatment and discharge planning of patients.
• Maintain and assure consistent service delivery for patients receiving care.
• Develop program materials in conjunction with other clinical leaders i.e., handouts, fact sheets, manuals.
• Conducts and/or reviews patient care quality reviews and evaluations utilizing patient care audit procedures. Determine and implement strategies to address identified deficiencies.

Ensure patient safety.

• Support patient programming and staff during incidents and being knowledgeable in de-escalation techniques.
• Assure quality of patient safety plan development for environment of care as well as aftercare environment.

Support patient satisfaction initiatives.

• Investigate patient incidents and resolve patient complaints as assigned.

Oversee quality clinical supervision and professional development of staff.

• Ensure the clinical staff receive appropriate clinical supervision according to regulatory requirements and Rogers' standards. Engages in clinical supervision in the Gemba to observe patient care and clinical supervision delivery.
• Oversee the supervision of assigned clinical operation supervisors.
• Facilitate supervision of supervision meetings.
• Develop and monitor clinical leadership standard practice using metrics and performance-based outcomes
• Partner with other clinical and administrative leaders to ensure that staff complete appropriate training according to Rogers' standards. Develop supplemental training curriculum when needed to assure staff are competent/clinically effective and address identified needs.
• Participate in presentation or trainings as needed
• Coach and mentor clinical staff to facilitate professional growth and competence.

Assist managers in establishing individual goals that are consistent with the mission of Rogers Behavioral Health (RBH).

Assure that the competency of the clinical staff meets the established standards.

Personnel Management.

• Promote a team environment by example and by participating in workload completion, when necessary.
• Interact with employees in a sensitive, positive manner.
• Understand and use Human Resources policies and procedures.
• Communicate with employees promptly when incidents arise that may be a detriment to their performance or to the organization in general.
• Assist employees in professional growth.
• Develop performance standards by which employees can be measured.
• Develop measurements for competence within each area of responsibility.
• Complete or provide input into evaluations on a timely basis

Support Culture of Outcomes.

• Utilize and encourage utilization of patient outcome measures to drive recommendations for care.
• Monitor and share program outcomes to ensure health of the clinical programming offered.
• Partner with other leaders and the research department to publish outcomes.

Continuum of care.

• Assure clinical staff are utilizing levels of care within the Rogers system.
• Assure the development of continuum with community agencies.
• Serve as a liaison between assigned programs and to programs within the community.
• Provide training to clinical staff to orient to levels of care and strategies to improve follow-up.

Participates in committees, meetings, and team projects.

• Demonstrate punctuality and preparedness.
• Demonstrate effective chairperson skills, if applicable. Good organizational skills with agenda and minute preparation. Ability to facilitate a meeting and keep it on track.
• Contribute in a positive, solution-focused manner.

Fiscal Responsibility

• Assist with the campus needs to include the annual budget.
• Assist and support in managing the FTE expenditures with compliance to the FTE budget.
• Assist in managing the capital and other operational expenditures with compliance to the related budget.
• Maintain an understanding of any variance and its impact on the campus budget.

Demonstrate understanding of Joint Commission, ASAM, agency, and state specific compliance regulations.

• Serve as subject matter resource re: compliance standards relevant to the assigned programs or staff and patient care delivery, including regulations related to supervision.
• Participate in in-services and meetings to increase involvement and awareness of regulations.
• Involve self in educating other disciplines on regulations.
• Attend informational meetings to increase awareness of regulations.
• Serve as the Program Director for the assigned level of care as defined by the ASAM Criteria standards

Monitor clinical staff performance and provide opportunities for age-specific continuing education.

• Provide regular and ongoing education for clinical staff, as requested and deemed necessary. Keep staff informed of developments and learning opportunities offered within and outside Rogers.
• In partnership with other clinical and administrative leaders, ensure appropriate implementation of clinical staff development and staff training activities.
• Complete assigned performance reviews and be available to provide coaching and assistance with other staff performance reviews.
• Develop, administer, and seek compliance with the bylaws, rules and regulations.

May provide direct patient care for patients in Rogers Behavioral Health (RBH).

• May conduct consultation assessments on patients in the programs.
• Work with staff to develop and update the patient's treatment plan.
• May provide ongoing care in conjunction with clinical staff to selected patients in the program.

Assist in the recruitment process.

• Conduct interviews that are comprehensive, fair, and lead to a timely recruitment decision.
• Develop screening criteria for analysis of applicant's qualifications, professional aptitude, and overall quality contribution to the organization. Adhere to Rogers protocols related to hiring decision making and communication.

Process Improvement.

• Educate and involve self in the campus performance improvement plans.
• Participate and/or create performance improvement teams that lead to improvement in other areas.
• Responsible for the planning, clinical staff education, coordination, and administration of the Improvement System within the campus.
• Educate and involve employees of Rogers Behavioral Health (RBH) in the Improvement System process.

Participate in the Rogers' marketing plan:

• In collaboration with other leaders, develop campus customer service/public relations plan.
• Interact with the various departments to communicate customer-related issues.
• Participate in the customer feedback process when necessary.
• Educate staff regarding the marketing plan.
• Participate in campus service-related marketing activities.
• Participate in referral development activity.

Conduct self in a professional manner.

• Demonstrate organizational skills that promote timely response to all inquiries and to project completion.
• Communicate with all individuals in a positive and professional manner.
• Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
• Communicate concerns and provide solutions for same.
• Attend outside seminars to promote professional growth.
• Demonstrate a positive and professional attitude toward parties outside RBH (provider relations representatives, managed care contractors, visitors, vendors, etc.).
• Comply with Rogers' policies and procedures, including Human Resources, Infection Control, and Employee Health policies and programs.
• Project a professional image by wearing appropriate, professional attire.

Assist with Strategic Planning. Provide input for strategic planning for the Campus and programs, including:

Planning for the Future.

• Participates in creating an annual plan for the campus clinical program that evaluates the program structure, productivity, and effectiveness; includes clinical development goals; addresses space/physical plant needs/issues; assures financial viability; meets all regulations; and emphasizes training, clinical competence, and values customer services.
• Participate actively in future planning of the programs, including assuming the responsibility of being adequately informed as to matters of new technology and clinical treatment and the needs and responsibilities of the clinical community served by the Campus and programs.
• Participate in all program development meetings.

New Services. Investigate trends and developments relevant to the programs on Campus.

• If appropriate, supervise APA internships related to the MHAR service line, including didactics and internship training committee

Be knowledgeable in Wisconsin Ch 51 and involuntary admission processes

Other responsibilities as negotiated by the parties.

Additional Job Description:

• Must meet one of the following:
  • Doctor of Philosophy (Ph.D.) in a psychology related field (e.g., clinical psychology, counseling psychology) or Doctor of Psychology (Psy.D.) licensed in the state in which the clinic/programs are based AND demonstrate meeting knowledgeable in addiction treatment as defined by WI 75.03 (48).
  • Master's level - Dually licensed/credentialed in mental health and substance use
• Five (5) or more years of clinical experience.
• Administrative or supervisory experience in a psychiatric setting preferred.
• Sales/marketing, patient development and/or community relations-related experience.
• American Heart Association Healthcare Provider CPR certification or American Red Cross Professional Rescue is required within thirty (30) days of date-of-hire. Annual re-certification is required.
• Formal self-defense training is required within sixty (60) days of the date of hire/transfer. Annual recertification is required.
• Compliance with RCC and CBRF employee requirements

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)