Data Center Operations Technician L4

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

We are seeking a highly skilled and motivated Data Center Operations Technician 4 to join our dynamic infrastructure operations team. In this role, you will be responsible for the advanced diagnosis, troubleshooting, and repair of servers. The ideal candidate will possess a deep understanding of data center environments, repair experience, and a strong proficiency in Linux-based operating systems. You will play a critical role in ensuring the stability, reliability, and efficiency in data center infrastructure.

What You Will Need to Succeed:

Advanced Hardware Troubleshooting & Repair:

• Diagnose and resolve complex hardware failures on a variety of servers, including motherboards, CPUs, RAM, and storage devices
• Perform component-level repairs and replacements on servers and other data center hardware
• Manage and execute the hardware break/fix process, ensuring minimal downtime and adherence to service level agreements (SLAs)
• Conduct root cause analysis of hardware failures and provide recommendations for preventative measures
• Identify trends in hardware failure and make recommendations for tooling enhancements

Linux System Administration:

• Utilize Linux command-line interface (CLI) for system monitoring, troubleshooting, and configuration
• Assist in the deployment and provisioning of new servers running various Linux distributions
• Troubleshoot boot-level and OS-level issues on Linux servers
• Work with engineering teams to resolve escalated technical issues related to the interaction between hardware and the Linux OS

Data Center Operations:

• Manage data center inventory, including spare parts and retired assets
• Maintain detailed documentation of all hardware repairs, changes, and configurations
• Participate in on-call rotations to respond to after-hours emergencies (if applicable)
• Adhere to all safety and security protocols within the data center environment
• Act as an escalation point

Mentorship & Collaboration:

• Provide training and guidance to team members on best practices for hardware repair and troubleshooting
• Collaborate with network, storage, and other infrastructure teams to resolve complex, cross-functional issues
• Actively engage in training support technicians

Skills and Qualifications:

• Minimum of 5 years of experience in a data center environment, with a significant focus on hardware troubleshooting and repair
• A minimum of 2 years of hands-on experience with Linux operating systems (e.g., RHEL, CentOS, Ubuntu) in a server environment is mandatory

Technical Skills:

• Expert knowledge of x86 server architecture and components
• Proficiency in diagnosing and repairing server hardware
• Strong understanding of network hardware, including switches, routers, and firewalls
• Solid command of Linux/Unix command-line tools for diagnostics and troubleshooting
• Familiarity with data center infrastructure management (DCIM) and ticketing systems
• Experience with structured cabling and fiber optic connectivity

Preferred Certifications:

• CompTIA A+
• CompTIA Server+
• CompTIA Linux+ or LPI certification
• Vendor-specific hardware certifications

Physical Requirements:

• Ability to lift and move equipment up to 50 lbs.
• Ability to work in a temperature-controlled environment with moderate noise levels
• Must be able to perform physical tasks such as standing, walking, bending, and kneeling for extended periods

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.