Crisis Care Coordinator - REACH

Lutheran Social Services of WI and Upper MI is currently seeking a Crisis Care Coordinator to join our REACH youth crisis team in Milwaukee!

Reaching, Engaging, and Assisting Children & Families (REACH) provides care coordination to youth who are experiencing a psychiatric crisis or youth that are at risk of experiencing a psychiatric crisis if interventions are not provided. The goal of reach is to prevent out of home placement by helping clients obtain supportive services in the community to improve the youth's coping skills or reduce the risk of harm to themselves or others. Youth in this program can range from age 5 up to 23 years of age.

The position is full time, benefits eligible opportunity which sees majority of the time working Monday through Friday, 8am - 5pm, but may require flexibility to meet the needs of the clients.

Examples of services Expected may include (These are examples, not all inclusive, and all services may not be provided by an individual employee.):

• Assessment of functional abilities
• Care/Service planning
• Care/Service facilitation

AGENCY REQUIREMENTS (Required of all employees):

• Must comply with applicable service regulations as well as agency and departmental policies and procedures.
• Must relate to people of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity.
• Must support the Mission, Vision and Values of the Agency.
• Represent LSS internally and externally as a servant leader in thought, words and actions.

DIRECT SERVICE REQUIREMENTS (Required of all employees providing direct services):

• Promote client independence and growth, consistent with the service plan.
• Provide services using a trauma-informed and person and/or family-centered model.
• Provide services utilizing agency approved and supported evidence-based practices that have been indicated by the funder and/or agency.
• Accurately complete time reporting.

Essential Duties and responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Assess client's needs utilizing the required assessment tool(s) (e.g. functional screen). Re-assess, as needed, and at least annually. Information to complete the assessment is gained via interviews, collateral contacts and prior records.
• Working alongside the client, their family, his/her supports, and other service providers, develop and implement a comprehensive and individualized service plan.
• When required by the program/service, coordinate and authorize services according to the service plan.
• Provide services to assigned clients in alignment with the service plan.
• Organize and plan work effectively.
• Apply knowledge of community resources.
• Apply knowledge of casework principles and methods.
• Apply working knowledge of human behavior, dynamics of groups, interpersonal relations, and social interactions.
• Apply working knowledge of social problems and their effects on individuals.
• Work collaboratively with clients, service teams, and clinical supervisor to determine interventions.
• Communicate effectively with team members and providers. When authorizing services, articulate the expectations of the service.
• Establish and maintain effective and collaborative working relationships.
• Complete documentation within required timelines and expectations per LSS, regulation, funders, and practice standards.
• Maintain client records.
• Make recommendations within the client team and scope of practice.
• Testify at legal proceedings as required by law and/or role.
• Coordinate and facilitate person and/or family-centered team meetings.
• When supervision is a program requirement, actively engage in the clinical supervision process.
• Attend and participate in staff development programs, including in-service training, staff meetings, and professional seminars.
• Within your scope of practice, provide consultation to peers.
• Work a flexible weekly schedule that includes some evening and/or weekend hours for client appointments. Work directly with Program Supervisor or Manager to set expectations for scheduling clients. Schedule is based on client need.
• Understand productivity expectations. Meet or exceed the standards that have been established for the role and the program.
• Assists families in crisis planning to ensure they have the support as needed during challenging situations.
• Assists with crisis intervention and response which includes rotating after hours crisis phone as assigned.
• Perform other duties and special projects as required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

The specific education and/or experience is determined by the service delivered and the funding stream requirements.

General Requirements:

• Bachelor's degree in relevant area of human services is required.
• One year of experience working in a setting providing mental health services is required.

LSS approved examples of human service degrees include, but are not limited to the following:

• Child Development/Family Relations
• Community Mental Health
• Substance Use
• Counseling/Guidance
• Criminal Justice
• Marriage and Family
• Psychology
• Rehabilitation Counseling
• Social Work
• Sociology
• Special Education
• Vocational Counseling

If not listed above, a transcript review as well as payer review may be requested of the applicant/potential employee.

CERTIFICATES, LICENSES, REGISTRATIONS:

The incumbent of this position must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.

LANGUAGE SKILLS:

• Ability to read, write, analyze and interpret to complete required documentation by established timeframes.
• Ability to document in a neat, legible, accurate, objective and consistent manner to reflect the services provided.
• Ability to effectively present information and respond to questions from all levels of LSS management and employees, as well as the individual, family, and circle of support.

COMPUTER SKILLS/TECHNOLOGY:

• Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training.
• Ability to utilize efficiently an electronic health record(s) for documentation of direct services.
• Must be able to work on computer and utilize computer applications and programs to effectively complete the job.
• Ability to work within a variety of ever-changing software packages and computer systems.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee may be required to frequently bend/stoop, crouch, climb stairs and kneel. This position will require the ability to access a variety of locations in the community.
• The employee must react appropriately in times of crisis that may include verbal aggression.
• The incumbent of this position works in a community environment (home, office, community, etc.). The incumbent will also be exposed to outdoor conditions when traveling on company business.
• The noise level in the work environment is usually moderate.

TRAVEL: Daily travel may be required. Some overnight travel may be required.

Lutheran Social Services of Wisconsin and Upper Michigan is an Equal Opportunity Employer (EOE).