Customer Order Coordinator- Jasper, IN - Jasper, IN
 Kimball International | |
 United States, Indiana, Jasper | |
| 1600 Royal Street (Show on map) | |
 Jun 25, 2025 | |
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The Customer Order Coordinator is Tech Savvy in the Microsoft Office 365 Suite, SAP, and has strong communication skills and technical consultative customer service experience. This position has a strong desire to learn new electronic order systems and drive continuous improvement towards order management system automation.
Purpose Accountability: Embrace the Purpose of the organization and role model behaviors aligned to our Purpose and Guiding Principles Responsibilities: * Review orders for accuracy and prepare them for entry * Enter and change orders * Verify Group Purchasing Organization eligibility and creates LIC's * Review contract eligibility for Government orders * Process and support orders received electronically and via e-mail * Able to utilize electronic specification tools and load orders into our eOrder portal * Communicate with customers, both internal and external, via telephone or email to resolve questions, discrepancies, or incomplete order information * Report all incomplete orders into Salesforce for tracking purposes and to manage workload * Review incomplete orders in SalesForce and follow up per our order guidelines * Support order accuracy and cycle time goals Skills to Perform This Role: Interpersonal Skills * Strong interpersonal skills - approachable, advocate to both internal and external customers * Excellent collaboration and team building skills * High Integrity * Fit to the Kimball International culture and values - Rooted in Heart, Ingrained in Trust, Cultivate Craft, Seize the Horizon, Spark Possibility Communication Skills * Strong written and verbal communication skills * Effective listening skills Leadership Skills * Strong relationship skills Business Skills * Detail-oriented and ability to multi-task * Continuous Improvement mentality Technical Skills * Experience in Microsoft Office Applications * Experience in SAP Qualifications: Educational * High School Diploma or an equivalent combination of education and experience Physical * Ability to sit or stand for an extended period | |