Patient Services Representative

Are you looking for:

• A fun, flexible work environment where you can help shape the future of sexual healthcare in Minnesota and make a positive impact on young people's lives?
• An organization committed to patient-centered care including longer scheduled patient appointment times?
• A predictable work schedule with generous benefits and paid time off? (Full-time employees qualify for up to 37 paid days off in their first year!)

Who We Are

The Annex Teen Clinic provides sexual health care and education for young adults through age 25 in a friendly, non-judgmental, and comfortable atmosphere. Our services are low-cost, medically accurate, and developmentally appropriate. The Annex Teen Clinic has been providing services in Northwest Hennepin County and North Minneapolis since 1971.

Why You'll Love Working Here

The Annex Teen Clinic is the industry leader in sexual health and education for young people through the age of 25. We pride ourselves on creating a comfortable, relaxed, and social work environment for mission-driven employees. We provide the full range of birth control methods, STI testing and treatment, pregnancy testing and all-options counseling and referrals, as well as sexuality education.

Wages

$17.36 - $19.36 per hour

Benefits

Paid vacation time, sick time, and personal time policies, plus nine paid holidays per year and two floating holidays; competitive health, dental, and vision insurance offerings; Health Savings Account (HSA) with employer contributions up to $1,200/year for high deductible health plans, and options for Flexible Spending Accounts (FSA); There is employer paid basic life insurance with the option for additional coverage paid by the employee. The employer pays for Accidental Death and Dismemberment (AD&D) and short- and long-term disability insurance. ATC sponsors a retirement plan with a 3% employer contribution after one year of service.

Schedule

The clinic is open 9:00 am - 6:00 pm Monday-Thursday, 10:00 am - 2:00 pm Friday, and 10:00am - 2:00 pm on the first Saturday of every month. This role will have the flexibility to form a 35 hour per week schedule with these hours in mind, and the position may increase to 40 hours per week. Being able to work on Fridays is preferred.

A Typical Day in the Life...

A typical day as the Annex's Patient Services Representative provides an opportunity to serve as a community partner focused in STI risk/reduction services and sexuality education. Responsibilities will include the following:

Clinic Support

• Provide excellent customer service to each patient visiting the clinic.
• Check patients in upon arrival and check them out upon departure.
• Conduct patient experience surveys to help shape and improve Annex's services.
• Help patients schedule appointments in an accurate and timely manner.
• Obtain insurance consent for billing services.
• Provide customer service to incoming callers.
• Prepare medical charts and handle sensitive and protected health information confidentially.
• Support patients in accessing community resources.
• Maintain the appearance of the clinic lobby.
• Assist with clerical duties such as faxing, filing, and making copies.

Who You Are

• You have a background or education in STI testing and risk reduction (preferred, but not required).
• You bring experience working with diverse populations and communities.
• You've worked in a clinic setting before, or you're eager to learn in one.
• You are bilingual, or you're open to learning and communicating across language barriers (preferred).
• You're a quick learner who's open to taking on a variety of tasks.
• You have excellent communication skills and a solid understanding of nonprofit or community-based work.
• You're self-motivated and able to work independently, while also thriving in a team-oriented environment.
• You understand the importance of professionalism and providing excellent customer service.
• You have experience working with individuals from lower socioeconomic backgrounds and are culturally responsive in your approach.
• You're comfortable using Microsoft Office programs including Word, Access, Publisher, Outlook, Excel, and PowerPoint.
• You're highly organized and able to juggle multiple priorities with clear communication.
• You understand the importance of handling confidential information with care and integrity.

Diversity and open expression are fundamental to the work of Annex Teen Clinic. We are passionate about building and sustaining an inclusive and equitable working environment where everyone can belong. Every member of our team enriches our work by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We welcome everyone to apply, especially those individuals who are underrepresented in our sector: individuals who identify as BIPOC, Indigenous or people of culture, LGBTQI+ and gender fluid or gender nonconforming, individuals with disabilities (both seen and unseen), veterans, people of any age or family status. We encourage you to apply even if you feel like you don't fit 100% of the technical requirements. Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, marital status, national origin, sex, gender identity, sexual orientation, familial status, genetic information or a protected veteran's status.

Our organization has a partnership with Metropolitan Alliance of Connected Communities (MACC) to provide administrative services including management of the hiring process. If you apply for this position, you may see references to MACC in some online materials.

Annex Teen Clinic participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. See E-Verify's official poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf. See E-Verify's Right to Work poster at https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf.