Summary
At Hexagon, we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength comes from our global footprint and enormous portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools. Why Join Us?
Be part of a global leader in industrial intelligence.
Collaborate with a forward-thinking team dedicated to innovation and excellence in customer service.
Learn from a long-tenured existing team with deep product and customer experiences.
About the Role:
The Applications Engineer I will work closely with the ALPHACAM Service Manager to provide comprehensive, professional application and support services to ALPHACAM's customers and resellers. This role is responsible for implementing training, integration, and support services to ALPHACAM end-users in a timely and professional manner. What You'll Do
Respond to user inquiries via phone, email, or chat in a timely and professional manner.
Diagnose and troubleshoot hardware, software, and network issues.
Guide users through step-by-step solutions and provide clear documentation.
Escalate complex issues to higher-level support or engineering teams when necessary.
Maintain accurate records of issues and resolutions in the support database.
Install, configure, and update software and hardware as needed.
Provide online and/or onsite training services to customers.
Perform post processor modifications as required.
Conduct customer introduction and follow-up calls when needed.
Obtain and share customer feedback to inform product and service improvements.
Escalate serious complaints or critical issues to the next level when resolution cannot be attained.
Identify and escalate critical issues to the Support Manager with improvement suggestions.
Maintain polite, helpful, and professional communication with customers.
Perform other related duties as assigned.
Qualifications
High School Diploma or GED required.
Bachelor's degree preferred and 2+ years of relevant experience; or equivalent work experience.
Prior experience in a software support or service role required.
Advanced technical and software skills with relevant product lines.
Proficient in MS Office.
Ability to quickly learn new software applications.
Strong customer service orientation.
Excellent oral and written communication skills.
Strong analytical and detail orientation.
Ability to effectively prioritize work and manage time.
Self-motivated and able to work independently and within a team environment.
Work Environment
Frequently in a stationary position for long periods; occasional bending/kneeling.
Manual dexterity for keyboard use, office equipment, and grasping objects.
Regular movement around office and occasional visits to customer shops.
Occasionally lifts and/or moves up to 20 pounds.
Requires close vision, depth perception, and ability to adjust focus.
Frequent communication with employees and customers.
Primarily an office environment with occasional travel (up to 20%) to customer sites.
Office is clean, orderly, well-lit, and ventilated.
Noise levels low to moderate; customer shops moderate.
PPE provided when required.
What We Offer
Competitive salary with opportunities for performance-based bonuses.
Work for a global leader in digital reality solutions empowering industries like manufacturing, construction, and energy.
Access advanced training and development opportunities, with 15% of revenue invested in R&D.
Comprehensive healthcare benefits (medical, dental, vision), including Health Savings Accounts (HSA) with employer contributions.
Paid time off (PTO), including holidays and parental leave.
401k with generous employer match and tuition reimbursement.
Additional perks including commuter benefits, legal assistance, identity protection plans.
Robust employee assistance programs and disability insurance for your well-being and peace of mind.
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Hexagon Manufacturing Intelligence
parental leave, paid time off, tuition reimbursement, 401(k)
Jun 24, 2025