New

Product Configuration Analyst

Forsta
United States, Illinois, Chicago
1 N Franklin Street (Show on map)
Jun 24, 2025
Company Description PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate:We challenge the status quo with creativity and innovation as our true north. Better together:We check our egos at the door. We work together, so we win together. The Product Configuration Analyst is responsible for facilitating a positive experience for clients by ensuring accounts are properly set up and continue to work as expected throughout their lifecycle through the consumerism division.This person will be responsible for the QA & QC various processes in support of client operations process stability. This person will work alongside the other members of the Product Configuration teamto ensure optimal client configuration isestablished and maintained throughout the lifecycle,as well as proactively monitoring the stability of process that support the client success. The role requires the ability toprioritizedifferent work streams, queue management,qualitycontrol, process improvement anddatahandlingexperience. The role requires the ability to prioritize different work streams, queue management, quality control, API configuration setup, and data handling experience. The ideal candidate would be driven by a strong pulsion to help and collaborate beyond the team's boundaries going the extra mile to solve problems. Duties & Responsibilities: Setting up API Configuration, data transfer between systems and endpoint Collaborate with other team to provide configuration support and implementation of new accounts Act as the central point of contact for status, requirements change control, and issue resolution for assigned projects Engage actively with teams to ensure migration activities are being completed on time and system implementations maintain quality and accuracy of information Monitor and audit client account listings and profile for accuracy by ensuring accounts are properly set up and continue to work as expected Account Configuration: Provisioning, activating features for new accounts Account maintenance by conducting configuration consistency checks, updating configuration, and or deactivation of users or account features Consumerism Product User Account Creation Task QA: conducting ongoing QA to ensure process stability of the Research & Production team Data Standardization: formatting and cleaning of client data to facilitate implementation and initial bulk upload Assisting the implementation team by coordinating and controlling the quality of backend configuration tasks performed across the operations team Perform GMB configuration audits Actively participate in POD meeting and collaborate with the Client Facing team to improve product and processes Ensuring process documentations are up to date Ad-Hoc projects determined by management Minimum Requirements: Cross-departmental coordination Cross-cultural communication Demonstrated success in handling multiple priorities Excelproficiency Salesforce reporting experience Detailed Oriented QA/QC Experience Google Listings (GMB) management experience Good to have: Basic SQL experience Client implementation experience What does it mean to meet expectation in this role: Provisioning accounts and setting up features with minimal errors Understanding operation processes Good communication skills to collaborate with different stakeholders Completing task in a timely manner What does it mean to excel in this role: Independently prioritizing task assignment Proactively communicating and raising issues with QA/QC audits Refining Operation processes for improvement Provisioning and setting up features with no errors Education: Bachelor's Degree is required preferably in Business, Data Analytics, or Information Technology. The expected base salary for this position ranges from $44,000 - $57,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here:https://www.pressganey.com/legal-privacy/