Payments Team Lead

JOB SUMMARY:

Has responsibility for efficient operation of Payments including but not limited to Wire Room, Debit Card, ACH and Credit Card operations. Manages the day-to-day activities, schedules workflow and ensures individual and team execution of Seacoast Core Competencies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Leads multifunctional team ensuring all Payments activities are properly completed and a focus on customer experience is maintained.

• Continually strives to improve operational efficiencies and customer experience.
• Creates a positive teamwork environment and growth opportunities through cross training opportunities and coaching of support staff.
• Ensures written Policy and Procedure are maintained.
• Completion of monthly/quarterly reporting
• Monitors activities for accurate completion and correction when necessary.
• Participates as an alternate for Business Continuity and Incident Response
• Supports Payments Leader on projects and special tasks as needed.
• Displays commitment to Seacoasts 4 Promises

• Adheres to the highest legal and ethical standards applicable to our industry, while observing both the spirit and letter of all government regulations and laws, and bank policies and procedures.
• Ensure adherence to AML/BSA requirements, operational procedures, audit procedures, risk/control expectations, dual control, security, Business Continuity, and all other regulated banking requirements.
• Adhere to Seacoast Bank's Code of Conduct.

EDUCATION and/or EXPERIENCE:

• Business Insight of payments industry, including operations and regulations
• Drives results even under tough circumstances.
• Capable of handling a variety of tasks simultaneously
• Possesses excellent analytical and problem-solving skills.
• Able to work independently, given broad direction.
• One to two years leadership experience
• Four years related Payment Operations experience.
• Four years Customer Service experience
• Proven team building and talent development skills.
• High school diploma required.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.

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