Dir, Strategic Account Management, Environmental National Accounts

Who we are

For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.

Our Vision

Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.

Our Business

Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.

Our Value

Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world's largest organizations to reimagine waste management for a smarter, more sustainable world.

All that we're missing is you. Apply today!

About the role

The Director of Strategic Account Management, Environmental National Accounts is a strategic, data-driven leader responsible for managing the Environmental National Accounts Program, which includes 30 key third-party waste management accounts-such as Waste Management, Republic, and Veolia-and the 10 Strategic Target Program focused on emerging high-growth accounts, and other initiatives to drive outsized revenue growth across the enterprise. This role serves as the right hand to the Environmental National Accounts Program Director and plays a critical role in driving revenue growth, customer value, and cross-functional alignment across the organization.

This individual will lead the development of internal and external performance reporting, manage and optimize Salesforce for national account visibility, and establish a robust market intelligence function. The Director will also play a pivotal role in aligning regional commercial and operational teams to support pricing optimization, capacity utilization, and deal execution across facilities nationwide.

Key Responsibilities

Environmental National Accounts Program Management

• Own day-to-day management of the Environmental National Accounts Program, including the top 30 broker and third-party accounts.
• Provide strategic and operational support for the 10 Strategic Target Program, managing quarterly performance tracking, prioritization, and rotation.
• Partner closely with the Program Director to drive national and regional sales initiatives, account planning, and strategic reviews.

Customer & Business Performance Analytics

• Lead development of internal dashboards and external-facing reporting packages for all national accounts.
• Directly manage environmental partner accounts in the portfolio to manage opportunities, collaborate with the waste profiling and approvals team, and project manage hand-in-hand with the respective operations teams.
• Track and synthesize KPIs including volume trends, pricing performance, margin contribution, service levels, and asset utilization.
• Provide insights to leadership and field teams to identify underperformance, retention risks, and expansion opportunities.

Salesforce Program Management

• Serve as the Salesforce lead for the Environmental National Accounts team, ensuring system usability, reporting accuracy, and adoption.
• Align Salesforce workflows with the national account lifecycle, from pipeline management to retention and performance tracking.
• Create standardized templates and dashboards that improve forecasting, territory alignment, and leadership visibility.

Market & Competitive Intelligence

• Build and maintain a structured market intelligence program that includes competitor tracking, pricing trends, industry benchmarks, and customer segmentation insights.
• Deliver quarterly insights to support pricing strategy, sales playbook development, and positioning with national and regional accounts.
• Monitor and report on external dynamics that impact growth strategy, such as regulatory changes, environmental policy shifts, or M&A activity among competitors.

Cross-Functional Alignment & Strategic Execution

• Serve as a central coordination point between commercial and operational teams across regions to ensure alignment on pricing actions, capacity constraints, facility integration, and service quality.
• Support strategic deal structuring, go-to-market planning for new facilities, and commercial integration of greenfield sites or M&A acquisitions.
• Collaborate with Finance, Legal, and Strategy teams to drive execution of strategic initiatives and reporting packages.

Executive-Level Support & Business Reviews

• Prepare and lead development of customer-facing business reviews, internal strategic account plans, and executive performance summaries.
• Coordinate content and data for QBRs, strategic planning cycles, and customer summits/events across national accounts.
• Maintain a centralized performance reporting suite that supports decision-making at both national and facility levels.

Qualifications

• Bachelor's degree in Business, Finance, Environmental Science, Data Analytics, or a related field; MBA or other advanced degree preferred.
• 5+ years of experience in business operations, sales strategy, customer analytics, or program management-preferably in environmental services, B2B, or industrial sectors.
• Hands-on experience with Salesforce CRM and business intelligence platforms (e.g., Power BI, Tableau), and other mapping platforms
• Demonstrated ability to work cross-functionally and influence stakeholders at all levels, including senior leadership and field teams.

Skills & Competencies

• Strong analytical and quantitative skills; highly proficient in Excel, PowerPoint, and data visualization tools.
• Clear, concise communicator with strong writing and presentation skills.
• Excellent project management and organizational capabilities; able to handle multiple workstreams simultaneously.
• Deep curiosity, business acumen, and a bias toward action and results.

Key Attributes

• Strategic thinker with a hands-on, execution-focused approach.
• Highly collaborative and team-oriented; able to bridge gaps between commercial and operational functions.
• Comfortable working in a fast-paced, dynamic environment with shifting priorities.
• Detail-oriented with a strong sense of ownership and accountability.

All Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities.

Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Our DEI Commitment

Reworld is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law.

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Attention Staffing Agencies & Search Firms

Reworld may sometimesselectively collaborate with staffing agencies and search firms (Agencies). Reworld will only consider candidates from Agencies with whom a signed agreement and a duly authorized work order (for a specific role)has been duly executed. Any unsolicited candidate submissions or candidate submissions from Agencies that do not meet these criteria, will be deemed invalid and ineligible for any fees.