Survey Senior Operations Manager

As one of the largest providers of Remotely Operated Vehicles (ROVs), Oceaneering offers cost-effective, innovative solutions to solve our customers' most complex challenges. With 99% uptime, our vehicles offer tough, reliable service for the full asset life cycle anywhere in the world - from development through to decommissioning. With a focus on secure remote operations, we can assure any operation, including rig moves, subsea monitoring, inspection, and more. With our next generation of subsea vehicles, such as the Liberty E-ROV and Freedom AUV, we push the boundaries of autonomy and remote work capabilities, using machine learning for better decision making and asset maintenance.

The Senior Manager, SSR Operations Service Excellence (SE) Survey is a global leadership role responsible for driving operational excellence across Subsea Robotics (SSR) Survey Services. This position leads a geographically distributed team and is accountable for the optimization and standardization of personnel, equipment, processes, and procedures. A key focus is the reduction of the Cost of Poor Quality (COPQ) while ensuring consistent, high-quality service delivery. The role demands strong management capabilities, technical acumen, and a commitment to continuous improvement in a dynamic, global environment.

This is an office US based position with a hybrid work schedule remotely and/or another designated geographic area as needed. Ability to travel domestically and international as assigned.

Leadership & People Management:

• Lead, mentor, and develop a global team of direct reports across multiple regions.
• Foster a high-performance culture focused on accountability, collaboration, and continuous improvement. Conduct regular performance reviews, set clear objectives, and support career development for team members.
• Ensure effective communication and alignment across time zones and cultural contexts.
• Performs additional responsibilities and tasks as required to support organizational objectives.

Operational & Strategic Accountabilities:

• Provide strong HSE leadership, ensuring safety is embedded in all aspects of service delivery and operations.
• Lead the measurement and reduction of COPQ through data-driven continuous improvement initiatives.
• Ensure compliance with quality standards for both equipment and service delivery across global operations.
• Drive standardization in equipment support across Subsea Robotics, including ROV Systems, Subsea Tooling, Workover Control Systems, Tensioner, and Reel Systems.
• Ensure equipment is available, mission-ready, and fit for purpose for all operations.
• Optimize asset and personnel utilization, both onshore and offshore, to maximize efficiency and performance.
• Collaborate with Technical Support Lead and Product Manager to develop and implement equipment upgrade criteria and manage upgrade execution and cost control.
• Maintain and continuously improve processes and procedures to support scalable, high-quality service execution.
• Collaborate with horizontal functions to drive service execution excellence and cross-functional improvements.

Key Stakeholder Interactions:

• Conduct weekly status updates with Subsea Robotics (SSR) and Offshore Project Group (OPG) Business Line Leads.
• Provide as-needed updates and reviews with Regional Area Leads to ensure alignment and responsiveness.
• Maintain frequent alignment with all Business Group (BG) Service Excellence functions to ensure consistency and shared goals.
• Work closely with Technical Support and Engineering teams on equipment reliability, maintenance, and improvement initiatives.
• Partner with Human Resources on manpower planning, recruitment, utilization, and professional development strategies.

Leadership Behaviors & Cultural Expectations:

• Champion the distinction between Project Management and Service Excellence, ensuring clarity in roles and responsibilities.
• Demonstrate effectiveness in a matrixed organizational structure, fostering collaboration across business lines and functions.
• Promote the use of Service Level Agreements (SLAs) to drive accountability and performance transparency.
• Facilitate clear, visible, and frequent communication between business and functional teams to align priorities and resolve challenges.
• Encourage a culture of continuous improvement, where individuals are empowered to mentor, learn, and understand the broader business ecosystem.
• Ensure data-driven decision-making and transparency when addressing cross-business group challenges.
• Proactively identify and address legacy behaviors or practices that hinder progress, promoting a culture of accountability and innovation.

REQUIRED:

• Bachelor's degree in survey engineering, hydrographic surveying, electrical engineering, or geomatics. Equivalent work experience will be considered.
• Ten (10) years of experience in oil and gas offshore subsea services, survey operations, or related industries.
• Five (5) years of experience in global leadership or management role.
• Proven leadership in operational excellence, Lean Six Sigma, or similar methodologies
• Functional and broad knowledge of survey systems and their applications.
• Strong analytical, problem-solving, and project management skills.
• Excellent communication and stakeholder engagement abilities.
• Working knowledge of Microsoft Office Products, and PeopleSoft ERP System.
• Experience evidencing a strong Business Acumen.
• Must hold/maintain a valid passport and be able to obtain visas for international travel.
• Minimal travel and time away from home (up to 20%); Ability to drive or fly for long periods of time

DESIRED :

• Experience with offshore/onshore survey technologies and equipment.
• Familiarity with digital tools for operational monitoring and reporting.
• Ability to lead cross-functional teams in a global, fast-paced environment.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS:

Planning and Organizing/ Human Resource Management/ Developing Others/ Decision Making/ Results Orientation:

• Ability to make objective decisions timely and effectively
• Skill to recognize when decisions or information should be referred to a higher authority
• Monitor customer needs and preferences to determine focus of sales efforts
• Skill to effectively manage time and organize information to meet sales goals needs and desired outcomes
• Provides/ develops appropriate documentation to track sales performance
• Ability to design and/or conduct training for an appropriate audience

Health and Safety/ Technology/ Stress Management/ Thoroughness/ Analytical Thinking/ Forward Thinking:

• Knowledge of principles, practices and methods of safety and health as it relates to employees and the public
• Skill to work effectively under pressure
• Ability to use various information technology systems required for successful job performance
• Weighs the costs, benefits, risks, implications, and chances for success, when making a decision
• Weighs the priority of things to be done
• Ability to anticipate the implications and consequences of situations and take appropriate action

Client Focus/ Communication/ Ethics and Integrity/ Business Administration/ Accounting and Financial:

• Ability to determine and meet customer needs
• Ability to promote and be accountable for quality customer service
• Respond to clients in a positive and truthful manner
• Solves customer problems quickly and effectively
• Ensures that regular and consistent communication takes place within area of responsibility
• Maintain inter-office and project confidentiality
• Respond politely to members of the community
• Working as a team member/ getting along with co-workers
• Responding in a positive manner to supervision
• Knowledge of principles and practices for operation the surveying business
• Ability to accept responsibility for your actions and the actions of your staff to establish accountability
• Ability to model high standards of honesty, integrity, trust and ethical behavior
• Uses applicable professional standards and established procedures and policies when taking action and making decisions

This position is Hybrid - Remote and will require commuting to a designated office. Hybrid work schedules are determined by the hiring manager based on business need.

PAY, BENEFITS AND WORK SCHEDULE:

We offer a comprehensive and competitive benefits package. Employee benefits vary by role, however, may include Health and Wellness, Mental Health, Retirement Savings, Life and Disability, Paid Maternity and Parental Leave, Paid Time Off, Tuition Reimbursement, and an Employee Assistance Program.

All qualified candidates will receive consideration for all positions without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity,national origin, veteran status,disability, genetic information, or other non-merit factors.

Regular full-time employees who apply will be considered along with external candidates. Employees with less than six months with their current position are not eligible to apply for job postings. Please discuss your interest in the position with your current manager/supervisor prior to submitting your completed application. It is highly recommended to apply through the PeopleSoft or Oceanet portals.