Workforce Management Analyst III

Overview

Collect, identify, review and analyze workforce data to determine operational efficiency and trends in order to formulate plans to further the current and future operational goals of the business. Research internal processes and capabilities to improve the effectiveness of the business and/or services and react effectively to real-time and planned business needs with latitude for discretion. Provide guidance and advice to senior management on the most efficient use of workforce resources to obtain positive and measurable results. May serve as lead for assigned teams, branches, and major functions and/or areas of responsibility. Perform highly complex, workforce management functions under limited supervision. Lead complex/difficult tasks of moderate to considerable latitude requiring advanced analysis.

Responsibilities

• Collect, identify, review and analyze workforce data to determine current status, historical trends, and efficiency of operations
• Serve as initial point of contact for internal customers for assigned responsibilities and/or branch/department
• Monitor work production and schedule adherence using workforce management systems/tools to identify gaps and meet production objectives; address staffing issues
• Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets
• Perform on-going quality analysis to ensure efficiency and accuracy of processes, functions
• Ensure quality and accuracy of the output for the respective assigned branches
• Obtain quantitative and qualitative workforce data to analyze, determine and promote data driven decisions
• Provide updates/recommendations to management for staffing schedule changes, outages, conferences, meetings, etc.
• Monitor daily production reports and staff work volume; adjust assignments to meet fluctuating workload
• Review and adjust workload; oversee staff availability throughout the day to ensure member service standards are met
• Conduct impact analyses to make effective recommendations based on various staffing requests, schedule changes, and/or budget considerations
• Serve on teams and task groups for projects/initiatives within the business unit and/or across the organization
• Project and forecast staffing needs and schedules based on historical and/or anticipated projects and initiatives
• Provide guidance and advice to management on the most effective and efficient use of the workforce to obtain measurable business improvements
• Research best practices on workforce analytical technology, software and automated systems to promote optimal workforce utilization
• Develop, recommend and document adjustments to workflow to streamline processes
• Ensure the implementation of new and enhanced processes
• May lead, mentor and guide less experienced team members
• Perform other duties as assigned

Qualifications

• Advanced knowledge of workforce management tools, techniques, and methods
• Significant experience in workforce management projects and/or initiatives
• Significant experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools
• Significant experience responding effectively to highly sensitive, complex and/or urgent member/customer requests
• Significant experience in applications/systems analysis, workflow or procedural analysis
• Ability to work independently and in a team environment
• Advanced organizational, planning, and time management skills
• Advanced skill communicating with all levels within an organization
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced research, analytical, and problem solving skills
• Advanced skill maintaining accuracy with attention to detail and meeting deadlines
• Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
• Advanced verbal and written communication skills
• Bachelor's Degree in Business Administration, Finance, or the equivalent combination of training, education, and experience

Hours: Monday - Friday, 8:30AM - 5:00PM

Locations: 5510 Heritage Oaks Drive, Pensacola, FL 32526

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