New

Consumer Services Back Office Agent II

Early Warning Services LLC
parental leave, paid time off, 401(k), retirement plan
United States, Arizona, Scottsdale
5801 North Pima Road (Show on map)
Jun 24, 2025
At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose This position performs complex duties associated with Fair Credit Reporting Act (FCRA) compliance, including dispute investigations, consumer responses, file disclosure processing and database maintenance. Essential Functions Ability to use judgmental decisioning to respond to consumer disputes related to consumer records, and ensure compliance timelines and regulated processes are met Communicates with financial institutions to educate and clarify questions regarding the investigation process Reviews reporting to ensure disputes are completed within FCRA guidelines Fully investigates disputes based on provided documentation from the consumer and financial institutions to determine accuracy of decision Process and send decision letters and emails to address consumer inquiries, and furnishers to complete cases Manages the dispute workflow and dashboard Review, prepare, and sends consumer reports Recommends policy and procedure enhancements Performs duties to support the consumer reporting activities. Supports the company's commitment to protect the integrity and confidentiality of systems and data. Minimum Qualifications High school diploma Bank operations knowledge Successful history dealing with complex and difficult customer situations; ability to use critical thinking skills to take ownership and resolve issues Ability to work independently and handle large volumes of research cases Possesses strong telephone soft skills, such as engaging with the customer and showing a willingness to help Advanced computer skills including Microsoft Office Must have excellent verbal, written communication /interpersonal skills along with strong customer service skills. Ability to work with limited supervision Background and drug screen Internal candidates must: Consistently meet performance standards & department metrics Demonstrated ability to manage and prioritize current assigned work Consistent record of attendance and reliability Preferred Qualifications Additional related education and/or experience preferred. Experience with FCRA compliance in a banking environment Bilingual - Spanish (speak/read/write) preferred. Physical Requirements Working conditions consist of a normal office environment.Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours.Work may require occasional standing, walking, kneeling, and reaching.Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently.Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers.Requires the ability to communicate with internal and/or external customers. Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation. The above job description is not intended to be an all-inclusive list of duties and standards of the position.Incumbents will follow instructions and perform other related duties as assigned by their supervisor. Early Warning Services is an affirmative action and equal opportunity employer. Some of the Ways We Prioritize Your Health and Happiness Healthcare Coverage-Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses. 401(k) Retirement Plan-Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility. Paid Time Off -Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day. 12 weeks of Paid Parental Leave Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work. AndSOmuch more! We continue to enhance our program, so be sure tocheck our Benefits page here for the latest. Ourteamcan share more during the interview process! Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees. Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home \| E-Verify.