New

Member Service Representative (Remote)

TEKsystems
$19.50 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Texas, North Richland Hills
Jun 21, 2025
We're Hiring: Member Service Representative (Remote) Location: North Richland Hills, Texas Job Type: Full-Time Contract to Hire \| Work-from-Home \| Competitive Pay + Benefits About the Role: Are you a people person who loves helping others? Do you thrive in a fast-paced, supportive environment where your voice matters? If so, we'd love to meet you! As a Member Service Representative, you'll be the friendly face (or voice!) of our organization-helping members with questions, resolving concerns, and making sure every interaction leaves them smiling. You'll be part of a collaborative, remote-first team that values empathy, communication, and continuous growth. What You'll Do: * Provide exceptional support to members and potential members. * Answer inquiries, resolve issues, and guide members through our services * Provide information regarding Client's products and services * Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts * Bring positive energy and a problem-solving mindset to every interaction What We're Looking For * Excellent communication skills * Passion for helping people and solving problems * Strong attention to detail and organizational skills * Comfortable using technology and learning new tools * Ability to work in a fast paced environment * Ability to handle high volume calls * Previous customer service experience is a plus! Qualifications: * High School Diploma/GED required * 1-2 years of recent customer service experience working directly with customers (call center, collections, banking) * Ability to work in a fast-pace high-volume call center environment * Willingness to help others and ability to navigate difficult conversations * Professional written and verbal communication skills * Strong computer knowledge and data entry/typing skills Schedule: * Full-time, 40 hours per week (MUST have a 6-day availability to work) * Multiples shift times available (Start times range between the hours of 9AM - 11AM CST) * Monday - Saturdays OR Sundays - Fridays (1 fixed day-off AND 1 rotating day-off) * MUST have 9.5-hour window of flexibility to work * Schedules are provided two weeks in advance What You'll Get: * 100% Remote work - but if needed you may be asked to report to the office * Flexible schedule set up * Training and Career Development * Competitive Pay + Benefits * A supportive, inclusive, and fun team culture Ready to Join us? We're excited to meet people who are passionate about making a difference. If that sounds like you, click Apply Now and let's start the conversation! Pay and Benefits The pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in North Richland Hills,TX. Application Deadline This position is anticipated to close on Jul 4, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.