Japanese Bilingual Marketing and Customer Service Coordinator

Staffmark Group
$22.00-$22.00
paid time off, paid holidays, 401(k), employee discount
United States, California, San Francisco
Jun 20, 2025
Job Title: Japanese Bilingual Marketing and Customer Service Coordinator Location: San Francisco, CA (onsite) Work Hours: 9:00 AM - 6:00 PM (Monday - Friday) Classification: Non-Exempt \| Full-Time \| Direct-Hire A well-established global retailer offering a wide selection of literary and lifestyle items with a focus on Japanese and Asian culture is seeking a Japanese Bilingual Marketing and Customer Service Coordinator for its San Francisco office. This position reports to the Marketing Manager and play a key role in supporting the company's digital marketing initiatives and customer service operations. This position is responsible for creating and coordinating web-based marketing content through collaboration with internal teams and external partners. Additionally, the role handles customer inquiries submitted through the company's online platforms, ensuring a high level of customer satisfaction. The ideal candidate will be proactive, creative, and bilingual in Japanese and English. Responsibilities: Prepare promotional plans and create marketing materials in line with the company's online business strategy and upcoming events. Collaborate with internal and external designers to publish marketing content across social media platforms, the company website, and newsletters. Use social media platforms such as Instagram and Facebook to engage audiences and promote products and events. Send out marketing email newsletters and edit/update website content. Use the company's CRM system to extract data and support customer segmentation and targeting efforts. Conduct data analysis to improve online marketing performance and identify new promotions, products, and customer targets. Respond to customer inquiries by phone and emails, assist with order placement, and issue invoices. Enter data into the company's system and support other general office duties as needed. Qualifications: Conversational-level Japanese language skills (required) Proficiency with Photoshop (required) Hands-on experience with social media marketing, particularly Instagram and Facebook Strong communication skills in both English and Japanese Organized, detail-oriented, and able to multitask in a fast-paced environment Prior experience in digital marketing or customer service is a plus. Benefit: Medical/Dental/Vision, Life, Sick Leaves, Vacation, Holidays, 401K and employee discount. The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee. The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Staffmark Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations. To read our candidate privacy info statement which explains how we will use your information click here.