Vendor Manager - B2B Service Operations
 Staffmark Group | |
$54.00-$54.00
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paid time off, paid holidays, 401(k)
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 United States, New Jersey, Englewood Cliffs | |
 Jun 19, 2025 | |
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Location: Englewood Cliffs, NJ Pay Rate Range: 54.00 - 54.00hr Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Englewood Cliffs, NJ. Vendor Manager - B2B Service Operations 1. Experienced in contract negotiation, outsourcing strategies, and vendor performance management 2. Professional certifications in Supply Chain Management or Six Sigma are a plus Position Description We are seeking an experienced Vendor Manager with sharp analytical and stakeholder management skills to oversee and optimize our B2B Field Service network of third-party service providers and suppliers. This role reports to the Director of B2B Field Service Operations. Our service providers play a key role across the end-to-end customer journey, including contact center operations, technical support, logistics coordination, in-home repairs, product exchanges/installations, and depot repair. This role is pivotal in ensuring service excellence, compliance, and operational efficiency across our vendor ecosystem. Responsibilities * Establish and maintain strong relationships with key vendors and stakeholders. * Develop, implement, and maintain vendor management policies and procedures to optimize vendor performance and ensure compliance with company standards. * Ensure that the standard procedures are followed and that vendors meet or exceed their contractual obligations. * Monitor and coordinate vendor performance reviews, audits, and assessments to ensure KPIS (key performance indicators) are maintained. * Analyze vendor performance data to identify trends, cost-saving opportunities, and areas for improvement. * Monitor and support the vendor selection process, including the development of RFPs (requests for proposals), bid evaluation, and contract negotiation. * Address and resolve any vendor-related issues or disputes in a timely and effective manner. Requirements * Bachelor's Degree with 6+ years of directly related experience is required.
* Master's degree preferred. * Experienced in contract negotiation, outsourcing strategies, and vendor performance management. * Strong analytical skills with the ability to interpret data and make data-driven decisions. * Excellent written and verbal communication skills with the ability to convey information clearly and professionally. * Demonstrated ability to build effective relationships, influence stakeholders, and collaborate internally and externally and across all organizational levels. * Ability to work independently and manage multiple projects simultaneously. * Highly detail-oriented with strong organizational and time management skills. * Proficient in Microsoft Office Suite (Excel, PowerPoint) and experience with vendor management software and ERP systems (e.g., SAP). Staffmark talent working with this client receive competitive compensation and a great benefits package including medical, dental, vision, 401K, and Paid Time Off plus more! Click "Apply Now" to connect with our recruiting team! The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on a range of factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee. The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Staffmark Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations. To read our candidate privacy info statement which explains how we will use your information click here. | |