New

Associate Vice President for Facilities Operations

Dartmouth College

remote work

United States, New Hampshire, Hanover

7 Lebanon Street (Show on map)

Jun 17, 2025

Position Information

Posting date	06/16/2025
Closing date
Open Until Filled	Yes
Position Number	1129336
Position Title	Associate Vice President for Facilities Operations
Hiring Range Minimum	$225,000
Hiring Range Maximum	$250,000
Union Type	Not a Union Position
SEIU Level	Not an SEIU Position
FLSA Status	Exempt
Employment Category	Regular Full Time
Scheduled Months per Year	12
Scheduled Hours per Week	40
Schedule
Location of Position	Hanover, NH
Remote Work Eligibility?	Onsite only
Is this a term position?	No
If yes, length of term in months.	n/a
Is this a grant funded position?	No
Position Purpose	The Associate Vice President for Facilities Operations has primary responsibility for leading the strategy, work delivery, communication, and culture for the Facilities Operations team - including the areas of Maintenance Services, Custodial Services, Grounds Services/Woodlands, Residential Operations and Fleet Management. The focus of the position includes the strategic, tactical and operational planning and management of the service functions performed by the respective areas for College facilities and land under the responsibility of Campus Services. The Maintenance Services shops include access control, electrical, equipment maintenance, fire safety and building repair shops. Grounds Services also includes the Woodlands operation at the College Grant, and responsibility for the Campus Services vehicle and equipment fleet. The position also collaborates closely with colleagues in Engineering and Utilities Services. In addition, the position works closely with the Project Management department to plan for the operations of new/renovated facilities including impact on operating budgets, staffing, service levels, and oversees the new position supporting project transitions. This position works closely with and supports colleagues in the Real Estate Office, professional schools, and other College organizations to support College programs where operations staff provide services through a rate paying system and is responsible for the operational deployment of resources in response to service requests. Close collaboration is required with the Facilities Customer Service Center team that is responsible for the monitoring and measurement of service provision. This leader is expected to create and build a culture of professionalism, accountability, compassion, and teamwork. Dartmouth's Campus Services Division is responsible for planning, design, construction and operation of Dartmouth's buildings, campus landscape and infrastructure. Dartmouth's facilities include over 5 million square feet of space in 165 buildings. These facilities serve over 5,600 students and 5,000 faculty and staff in a variety of academic, research, administrative, athletic, and residential spaces.
Description
Required Qualifications - Education and Yrs Exp	Bachelors or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities	Minimum of 15 years of progressive, comprehensive experience in facilities management services, preferably in a higher education environment. Bachelor's degree in engineering, facilities management, construction management, business administration, architecture, related field or the equivalent as measured by a diverse professional background with 15 years or more of relevant experience. Demonstrated background in fiscal management including estimating and understanding of theories, practices and policies used in finance and business, and development and administration of operating and project budgets. Demonstrated organizational, personnel, and managerial experiences including being an effective role model and supporter of programs that promote/maintain employee culture and belonging. Ability to relate well to diverse groups of constituents and to build strong relationships within and among those groups. Outstanding written and verbal communication skills, including interpersonal skills. Proficiency in Microsoft Office Suite or similar software and the deployment of technology within operational responsibilities. Experience in the implementation and administration of Computerized Maintenance Management Systems (CMMS). Superb attention to detail and organizational skills and excellent analytical, problem-solving and decision-making skills.
Preferred Qualifications	Master's degree in engineering, business administration or public administration. Demonstrated project management experience in complex facilities and/or trades areas. Experience developing standards and metrics for use in improving efficiency and effectiveness. Experience in the development and administration of Preventive Maintenance programs and capital renewal planning.
Department Contact for Recruitment Inquiries	Celia Johnson, Recruiter
Department Contact Phone Number	Celia@dartmouth.edu
Department Contact for Cover Letter and Title	Roger Wakeman, VP Facilities & Energy
Department Contact's Phone Number	Roger.F.Wakeman@dartmouth.edu
Equal Opportunity Employer	Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check	Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?	Preferred, but not required
Special Instructions to Applicants	Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Quick Link	https://searchjobs.dartmouth.edu/postings/79285

Key Accountabilities

Description

Leadership of Facilities Operations

In a highly complex environment, fosters an atmosphere of collaboration with and among College constituencies including customers and other facilities offices. Communicates with stakeholders to inform and involve them in the decision-making process. Responsibilities include leading facilities staff to ensure that campus students, faculty, staff and visitors are provided with a well-maintained environment in which to learn, teach, and work by providing consistent, well-executed services.
Ensures open communication and dialogue on all aspects of work product and process. In addition to departmental customers, this includes coordination and collaboration within other Campus Services departments.
Leads strategic efforts at process improvement, including identifying/defining and implementing best practices, implementing service level agreements both internally with customers and with external contractors, maintaining the highest level of service to customers, and creating operational efficiencies for the College. Conducts regular assessments to identify improvement opportunities.
Assumes a lead role for the campus in developing policies and procedures within areas of responsibility.
Plans, organizes, and controls activities involved in the responsive, preventive, predictive, and scheduled maintenance and repair of College facilities and systems. Works closely with the staff to establish and define goals and standards for these programs to ensure proper operation, and to correct malfunctions before major breakdowns develop and ensure continuous and reliable operations. Routinely monitors performance with qualitative and quantitative data.
Ensures work conditions are safe and conducive to efficient operations and has management responsibility for the Facilities Operations safety committee. This responsibility includes working closely with the Environmental, Health, and Safety (EHS) team to ensure all areas of campus are safe from physical and environmental hazards.
Authorizes the activities of contract personnel and services in assigned areas of responsibility as required to assure that satisfactory and acceptable performance standards, specifications, material and labor cost, work schedules, etc., are maintained, and authorize payment for contracted services in accordance with departmental procedures.
Defines which tasks are best completed with internal forces vs. outside contractors in a manner consistent with the union contractual obligations.
Thinks through opportunities to cross-train resources and provide back-up across facilities, depending on workload demands.
Coordinates with operations leaders to set service standards across all areas of responsibility. Directs a quality control process designed to support accountability and the achievement of service standards.
Ensures compliance with applicable federal, OSHA, state, and municipal regulations as they relate to facility operations. Administers building and lab safety regulations in conjunction with the EHS team.
Incorporates sustainability and energy efficiency principles into everyday practices.
Performs other tasks to include special studies that involve technical investigation and analyses and recommends solutions to unique engineering and administrative problems.
Strategizes with the Senior Director of Technology Services to identify systems to be utilized within the area of responsibility and to plan for system implementations and upgrades.
Works with senior management to develop and implement long term staffing assessmen and partners with and strategizes around operational efficiencies with the VP and CFAO to ensure consistency across the division.
Takes the lead on developing an "on call" duty program for Facilities Operations leadership with responsibility for emergency coverage during off hours, weekends and holidays. Serves in an on-call rotation.

Percentage Of Time

Description

Staff and Fiscal Management

Delivers managerial oversight of approximately 350 staff members, including all of the exempt, non-exempt, and union members in the respective areas, and directly supervises the Senior Director of Grounds and Fleet Management, Director of Residential Operations, Director of Custodial Services, Director of Maintenance Services, and Assistant Director for Project Transition.
Answerable for management issues within area of responsibility including labor relations, individual and group behavior, diversity and sensitivity, team building practices, hiring, discipline, performance evaluations, and rewards. Collaborates closely with Campus Services and central Human Resources colleagues.
Leads with a tone of collaboration, inclusivity and respect for opinions and feedback at all levels of the Facilities organization.
Supervises and serves as a role-model, advocate, and mentor to direct reports and staff.
Responsible for the building operating budgets, developing and presenting budget proposals for changes including those related to the impact of new construction or renovations on campus. The budget includes labor, material, contracts and other expenses such as utilities, insurance, and property taxes. Collaborates closely with Campus Services Finance colleagues.
Works in partnership with Campus Services administration to ensure appropriate fiscal, procurement, and resource administration within area of responsibility. Regularly reviews the budget, providing recommendations and strategies to help the Department meet its budgetary goals including other expenses besides labor materials and contracts.

Percentage Of Time

Description

Culture and Employee Belonging

We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted. We want this culture to be felt by those who receive our services. The way we treat one another should be the same way we treat our customers.

Demonstrates a commitment to inclusion, and cultural awareness through actions, interactions, and communications with others.
Participates in division wide CEB initiatives and training, including promotion of the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability and Respect)
Collaborates, when appropriate, on other CEB-related initiatives within the division and College

Percentage Of Time

--	Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--	Performs other duties as assigned.