Assistant Front Office Manager

Austin Hotel Downtown

Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; you'll be just steps away from the Austin Convention Center and the Texas State Capitol.

Omni Austin Hotel Downtown's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Austin Hotel Downtown's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Austin Hotel Downtown may be your perfect match.

The Assistant Front Office Manager will work closely with Front Office Managers, Supervisors, Agents, and Night Audit Team to ensure maximum Front Office operating efficiency.

Omni Benefits Include

Free Donwtown Parking in our Underground Garage
• Associate Cafeteria with Daily Complementary Hot Meals
• Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability.
• 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount
• Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!
• Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts
• Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance

• Serve as the systems expert for Opera PMS, ALICE, Synergy, and third-party platforms, ensuring accuracy in reservations, room assignments, and guest profiles.
• Oversee the integration and efficiency of all Front Office systems, proactively identifying and resolving technical or process-related issues.
• Work closely with IT, Revenue Management, and Housekeeping to maintain system accuracy and optimize real-time room inventory.
• Act as the primary liaison for troubleshooting and training team members on system functionalities, updates, and enhancements.
• Ensure all guest interactions through ALICE messaging & 3^rd party platforms are timely, personalized, and meet the hotel's luxury service standards.
• Maintain a visible presence in the lobby, assisting VIPs, resolving guest concerns, and ensuring seamless arrivals and departures.
• Leverage Opera PMS guest preferences and history to personalize guest stays and anticipate their needs.
• Monitor and manage online guest communication platforms, ensuring timely responses and proactive service recovery when necessary.
• Ensure third-party booking platforms are accurately updated, resolving reservation discrepancies and communicating effectively with OTA partners.
• Provide ongoing coaching and training to Front Office associates
• Conduct regular system audits to ensure compliance with brand standards and accurate data entry.
• Partner with Human Resources to develop training modules for new hires and continuous development plans for existing staff to Omni Standards.
• Foster a positive team culture by recognizing achievements, encouraging collaboration, and providing constructive feedback.
• Assist in managing the department's financial performance, including labor costs, forecasting, and revenue management strategies related to Front Office operations.
• Review daily reports from Opera PMS to ensure accuracy in billing, room inventory, and guest profiles.
• Collaborate with the Front Office Manager to develop and implement efficiency-driven policies and procedures.
• Support in managing departmental schedules and payroll, ensuring appropriate staffing levels to meet guest demands.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
• Enforce hotel policies, procedures, and brand standards consistently.
• Complete other duties and tasks as assigned.

Working Environment:

• Occasional to frequent pushing/pulling large bell carts both empty and/or including light to heavy luggage.
• Sitting and/or standing at computer station at and/or behind front desk for long periods of time during shift.
• Interior of hotel, in normal office conditions.
• Exterior of hotel, extreme weather conditions.

• Previous luxury hotel experience is required.
• Must be able to work a PM/afternoon schedule and flexibility to work days, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Four year college degree, preferably in the hospitality industry
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.